AT&T Store

Brandi Sadler _{on Google}

Mar 19th, 2022

Went over a month ago to switch my service from Verizon to AT&T, worked with the store manager Amanda. From the get go she kept having questions and going back and seemed unsure of what she was doing on the tablet but would click continue anyways. She was unsuccessful in porting my phone number, so I had to go back to the store and she got me to agree to a new phone number all together with the understanding she would waive the $30 activation fee. This months bill stated I had two lines of service, insurance, an activation fee, and the device payment making my bill almost $400. She suspended my old line and never told me I would be charged for it. Thankfully one of the girls at the store gave me the customer service phone number that they use to call, and they have been helpful in fixing all of the issues that Amanda caused, would have been ideal to not have any issues at all. What I asked was simple: new phone, one line. Nothing more, nothing less.

Bryan Jerger _{on Google}

Oct 14th, 2021

Very rude customer service, we were told to wait for the next available customer service rep. While waiting a "regular" came in and wanted a tablet they helped ASAP. When we inquired when we're to be helped, we were told to calm down and stop being rude. I'm dumbfounded, the worst part of this is no one is wearing masks. There is a mask mandate for masks in Chicago and they clearly have their own ideas. Stay far away!!!

Dulce Vargas _{on Google}

May 24th, 2021

Had a great experience after attempting several times and wasted amount of hours to transfer services over the phone. Lupita or Pita how she goes by was able to get it done. I appreciate that she was able to take care my family and answered all of our questions. She even stayed past her closing time to complete the transfer of service. Excellent customer service!