Avis Car Rental

Never had a rental car so dirty. Lazy counter attendant didn't want to review the car before we left. Over charge us for everything including 30.00 gas charge even though we brought the car back full. Will never rent there again.
Jan 21st, 2024

Bikesh was amazingly helpful to us! He went above and beyond for us as we had been at the airport since 3am waiting for Avis to open. We highly recommend to anyone.
Oct 9th, 2023

EXCELLENT CUSTOMER SERVICE. I DONOT GO ANYWHERE ELSE !
Sep 12th, 2023

Im giving Avis a 1 because every time I rent a car it is Dirty! This time the last persons rental agreement was left in the car and did he get a discount!!! Even from a different agency, Budget! Hmm The front desk agent does not like her job and is not pleasant. Rental before this one the registration was expired by 3 months!!! DO NOT PREPAY!! I did and it ended up being Double the price advertised. Immediately when I saw this I contacted Avis and they said the counter could fix it after I asked if I should cancel and restart. The lady at counter said I couldnt, she didnt know how. Also when I told her I did not need the truck and could just use a car because I did not feel comfortable driving the big truck in the rain. I was told nothing she could do! So much for having my safety in mind!! Good customer service is a thing of the past!!
Feb 25th, 2024

Face to face was awesome on pickup. On Return I stated I wanted to keep the vehicle if I was going to be charged a full day plus fees. Keys were collected and I spent the next half hour disputing why I couldnt just keep the vehicle another day or have the charges released. They explained how their computers work and my expedia reservation. I told them about my face to face conversations and my actual paper based rental agreement. Regardless of what my agreement in hand said, they kept reminding me of their policies and how their computer works. I told them that regardless of how the computer works, they should honor the agreement they printed that was in my hand. Resolution was waiving some fees and 50% of a days charge, so I paid over $60.00 to be an hour late. Would have rather kept the truck and the hour of my time with my original charges
Dec 10th, 2023