T-Mobile Authorized Retailer

Don Dunham _{on Google}

Apr 2nd, 2024

Received professional, efficient service from Michelle. Couldn't have been happier. Transfered carriers in 10-15 minutes max.

Matthew Espinosapowers _{on Google}

Mar 12th, 2024

Horrible experience a lot of smart remarks sassy attitude definitely not meant to work in customer service.

sandy cass _{on Google}

Jan 16th, 2024

Aaron was a great help. He set us up with 2 new phones and got us free tablets to boot! He switched over all our info from our old phones to our new phones and even set up our new tablets so we could use them right away! All the while helping other people while waiting for our stuff to download. He was the only person in the store. Great customer service. Won't go to another store!

Dirty Harry _{on Google}

Jan 15th, 2024

Stop the T-Mobile today and Aaron helped me out.
My phone was taken, but recovered quickly. Aaron set up tracking on my phone and tablet. No questions asked, thx for all you help.

Joshua Sheaffer _{on Google}

Feb 3rd, 2024

Today, my visit to the T-Mobile store in Hemet, CA (off Stetson), for a simple screen protector replacement turned into an unexpectedly frustrating experience. Initially, the staff greeted me warmly and seemed eager to assist with my iPhone 14 Pro Max screen protectors. The atmosphere changed when I inquired about upgrading to the iPhone 15 Pro Max. The staff member assisting me enthusiastically initiated the upgrade process but soon encountered a series of technical difficulties.
The problems began with the card reader malfunctioning, followed by issues with the JUMP upgrade process, and then general system errors. This sequence of technical glitches persisted for over 45 minutes. What was more disappointing was the lack of initiative from other staff members present in the store. Despite being within earshot and visibly unoccupied, neither the young lady sitting on the counter nor the gentleman standing around offered to assist or expedite the process.
Eventually, after nearly an hour of unresolved issues, I decided to revert to my original plan of just replacing the screen protectors. Even this simple task was botched when the attendant brought the wrong screen protectors and then substituted them with ones that did not fit properly. By this point, my patience had worn thin, and I chose to leave the store.
The relaxed and seemingly disinterested demeanor of the staff and management was disheartening. In an industry where sales and customer satisfaction are paramount, this store's performance was underwhelming. My advice to potential customers: consider visiting another T-Mobile location for a possibly better service experience. This store, unfortunately, did not meet the expected standards of efficiency and customer care.