T-Mobile

Ugh. I stopped into the store to close my T-Mobile account. I even returned the unopened box which included their Wi-Fi unit. However, it is now a month later and I have just been auto-billed for $88 including internet service, because whoever I was working with at the store failed to do a proper return of that WiFi unit, so it continued to show as active and they charged me for it. So now I have to argue with customer service to get a refund.
Mar 25th, 2024

This is by far the worst T Mobile store I have ever visited. They lied, misrepresented the facts to make sales, and I'm going to go as far as to say they are straight up scammers. I went in on a Friday. While the woman was in my account she said I QUALIFY for the internet incentive AND that she, personally, has a "coupon." I told her that I didn't have time to sign up and that I'll come back Monday. She said she may not have her "coupon" come Monday. But that's fine because there's just an incentive. Monday comes and I'm dealing with another woman. I say I'm here to get Internet I spoke to woman 1 about on Friday. She said she recalled seeing me that day. Ok cool. Then she sells me the Internet but it was not until AFTER I paid does she tell me I DIDN'T QUALIFY (all of a sudden). I qualified FRIDAY so what gives. I know I don't qualify for the "coupon" but how did my qualifications change? Then she talks to me about my plan. She mentions another plan and I tell her I don't have the authority to make changes because 1. I am not the account holder and 2. I do not make the payments. She told me that there will be no changes to the amount because the plan is changing. I say "if it's the same price then ok because I don't make the payments" Well guess what....this person did change my plan to a whole other plan at a whole other price. Straight up liars.
Apr 6th, 2024

Service really sucked at this location if there was any service at all. If you dont want to be discriminated & pissed, then dont come to this store even if you dont have any choice. Caser Martin apparently doesnt deserve to work there and get paid by T-mobile because he apparently doesnt know anything about your service. I lost my phone and was in the store to get my old family plan phone number transferred to my new phone. Caser insisted that it cant be done in the store, but in fact it was totally doable according to customer service over the phone. He ignored me for 40 minutes while me, my friend and the customer service over the phone were all waiting for him. It would literally take him 10minutes to do. We were in line first and he started to service the person behind us, which took him over 1 hour to look at the bills and everything and still couldnt figure out what happened to that customers billing. When we asked if he could finish our claim first because it was so easy to do, he refused and acted hes really trying to help the person behind us, but he just apparently didnt want to service us and drive us away, and I want to stress that, we were there first. Also, I noticed that there was a couple in the store waiting for another employee for over an hour to get something done, but that employee was simply seating in the break room and did nothing. The couple and us are people of color, so are they racist or just simply bad people and unqualified employees?
Mar 20th, 2024

Feb 8th, 2024

This review is for T-Mobile's garbage "policies" and customer service in general and the fallout from my experience with this store in particular. 1 year ago, I tried switching to T-Mobile, but within days, I realized the service wasn't optimal in my home and so I returned to the store to cancel. Recently, I realized that I'm still being charged $10/month-- apparently the sales associate from this store failed to cancel my watch service when he assisted me. Given that this was an error on T-Mobile's part AND that I haven't used T-Mobile's service since the day I canceled, I thought it would be relatively straight-forward to refund the $100-ish in charges. Ha. Calling T-Mobile customer service, they first said it was impossible to refund me at all, then they said if they could refund me, it would only be to credit my account which is worthless to me since I'm not a T-Mobile customer. They also bizarrely warned me that requesting the refund might negatively impact my credit score?? After a lot of back and forth and pushing back, the agent put me on a long hold during which time he apparently moved mountains, fought dragons and petitioned the right lobbyists to help re-write T-Mobile's constitution because lo and behold, he said that actually, he could offer a refund. But only for half the amount I'd been charged- more than that would be *literally* impossible. Hm, okay, I've heard that line before. I'm so upset with T-Mobile, but they've worn me down. I guess I'm taking this fraction of a refund for their mistake and feeling lucky that I was given anything at all. You've won the battle, T-Mobile, but was this $50 really worth enduring my wrath for the rest of my days on this earth?
Jan 24th, 2024