T-Mobile
![T-Mobile](/show_image.php?zc=2&w=250&src=https://a.mktgcdn.com/p/UEprN0w3sv61zD5y3fPDScfAcj-0fVV4lm3SWY9k_sI/493x493.jpg)
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80 E Colorado Blvd
Pasadena, California 91105 - 626-396-6200
Hours
Chamber Rating
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p calderon
Apr 6th, 2024 -
David W
Mar 25th, 2024 -
Evelyn Wang
Mar 20th, 2024 -
Andrew L PickfordIII
Feb 8th, 2024 -
Liz B
Jan 24th, 2024
About
T-Mobile
Visit the T-Mobile store in Pasadena and discover America’s largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you’re interested in joining the Un-carrier, our staff at 80 E Colorado Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.
Contact Info
- 626-396-6200
Services
- Mobile Phones Store
- Shopping
Brands
- T-Mobile
- tmobile
Specialities
- Mobile Phones Store
- Shopping
Payment Methods
- AMERICANEXPRESS
- ANDROIDPAY
- APPLEPAY
- CASH
- FINANCING
- MASTERCARD
- SAMSUNGPAY
- TRAVELERSCHECK
- VISA
Questions & Answers
Q What is the phone number for T-Mobile?
A The phone number for T-Mobile is: 626-396-6200.
Q Where is T-Mobile located?
A T-Mobile is located at 80 E Colorado Blvd, Pasadena, California 91105
Q What is the internet address for T-Mobile?
A The website (URL) for T-Mobile is: https://www.t-mobile.com/stores/bd/t-mobile-pasadena-ca-91105-1soe?utm_source=google&utm_medium=lastmile&utm_campaign=1SOE
Q What days are T-Mobile open?
A T-Mobile is open:
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Q How is T-Mobile rated?
A T-Mobile has a 3.8 Star Rating from 91 reviewers.
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Ratings and Reviews
T-Mobile
Overall Rating
Overall Rating
( 91 Reviews )![](/images/review-avatar-4.jpg)
p calderon on Google
I went in on a Friday. While the woman was in my account she said I QUALIFY for the internet incentive AND that she, personally, has a "coupon." I told her that I didn't have time to sign up and that I'll come back Monday. She said she may not have her "coupon" come Monday. But that's fine because there's just an incentive.
Monday comes and I'm dealing with another woman. I say I'm here to get Internet I spoke to woman 1 about on Friday. She said she recalled seeing me that day. Ok cool. Then she sells me the Internet but it was not until AFTER I paid does she tell me I DIDN'T QUALIFY (all of a sudden). I qualified FRIDAY so what gives. I know I don't qualify for the "coupon" but how did my qualifications change?
Then she talks to me about my plan. She mentions another plan and I tell her I don't have the authority to make changes because 1. I am not the account holder and 2. I do not make the payments. She told me that there will be no changes to the amount because the plan is changing. I say "if it's the same price then ok because I don't make the payments"
Well guess what....this person did change my plan to a whole other plan at a whole other price.
Straight up liars.
![](/images/review-avatar-3.jpg)
David W on Google
![](/images/review-avatar-1.jpg)
Evelyn Wang on Google
![](/images/review-avatar-1.jpg)
Andrew L PickfordIII on Google
![](/images/review-avatar-4.jpg)
Liz B on Google
1 year ago, I tried switching to T-Mobile, but within days, I realized the service wasn't optimal in my home and so I returned to the store to cancel. Recently, I realized that I'm still being charged $10/month-- apparently the sales associate from this store failed to cancel my watch service when he assisted me.
Given that this was an error on T-Mobile's part AND that I haven't used T-Mobile's service since the day I canceled, I thought it would be relatively straight-forward to refund the $100-ish in charges. Ha.
Calling T-Mobile customer service, they first said it was impossible to refund me at all, then they said if they could refund me, it would only be to credit my account which is worthless to me since I'm not a T-Mobile customer. They also bizarrely warned me that requesting the refund might negatively impact my credit score??
After a lot of back and forth and pushing back, the agent put me on a long hold during which time he apparently moved mountains, fought dragons and petitioned the right lobbyists to help re-write T-Mobile's constitution because lo and behold, he said that actually, he could offer a refund. But only for half the amount I'd been charged- more than that would be *literally* impossible. Hm, okay, I've heard that line before.
I'm so upset with T-Mobile, but they've worn me down. I guess I'm taking this fraction of a refund for their mistake and feeling lucky that I was given anything at all. You've won the battle, T-Mobile, but was this $50 really worth enduring my wrath for the rest of my days on this earth?
Overall Rating
Overall Rating
( 91 Reviews )Write a Review
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