U-Haul Moving & Storage of Uptown Charlotte

Their were nobody there to ask a question or give a complaint about the truck. No customer service at all
Apr 4th, 2024

Unprofessional, gave me the run around to 3 different places that didnt have any trucks available. They let me make a reservation to their location and didnt even have the trucks available. No help at all. Do NOT BOOK HERE!
Mar 31st, 2024

For what it is worth, this is not the location I was set to come to. So in my opinion they handled every new customer as best they could given the situation. They had people coming in from different locations that they were not even aware of while still trying to manage people who were already there and people who were commanding uhauls from their lot online. This was a hard situation for them to be in. It is business, but please get them some better systems and wifi. I think that both people in the office managed it well and so did the young men cleaning the trucks. It just could have overall been a better situation. That's not solely on them but on uhaul.
Mar 2nd, 2024

This location is poorly run. We came with a self-checkin option and it still took us 30 minutes, because it turns out all of the equipment we paid for was missing from the truck, so we had to go up to the front and wait for them to get us the equipment. And secondly, the gas tank on the truck was empty! The dispatch form said that it was dispatched with a quarter tank, so clearly staffed didn't gas up the truck (to at least 1/4 tank) like they were supposed to. And they're trying to charge us for the extra quarter tank. Avoid this location at all costs!
Feb 24th, 2024

Feb 18th, 2024