National Car Rental

Nice people working there but these privately owned Nationals should be put back into the company owned portfolio. The car selection is horrendous. They are all brought from the dealership they own and horrible selection. I’ve never heard a customer show appreciation or excitement for the car choice.
Apr 23rd, 2021

Consistently "sold out" but not if you return to different location. These WI based national Rental car centers are the worse and not worthy of the same ranking as rest of the national Rental car centers. Have had problems my last 4 trips here.
Oct 25th, 2019

Aug 25th, 2019

Jan 22nd, 2019

I would preface this review in saying I rent vehicles over 150 days a year. I was a loyal Enterprise customer, but was recommended trying National. I had booked back to back trips with them in two different states. Unfortunately, my travel arrangements had to be adjusted, and I had a significant amount of extra time before I needed to be at the airport. I called ahead and asked if I could return the vehicle a bit later. I was told that for 4 hours of extra time I would be billed $350 additionally. I didn't think that seemed fair, and since I was literally returning one vehicle today and renting another from National in a different state tonight, they would provide some leniency and understanding. I received none and was told I had to call a different location to discuss a change of rate. I called the other location and was informed I needed to call the prior location to discuss the rate change. At that point, I asked to speak to a supervisor but should have asked to speak to someone with common sense or empathy. Upon explaining my ordeal, she told me there was nothing she could do about the rate. When she asked if there was anything else she could do for me, I notified her to cancel my second rental because I will not do business with this company. She notified me I could have a 2 hour grace period from my return time to return my rental today and would not be charged additionally. She confirmed the time with me and stated the return needed to be in by 2:15pm Although it wasn't ideal, I thought it was somewhat of a fair compromise. I still planned on returning my business to Enterprise, but felt a little better. That feeling, however, was completely dissolved upon returning the vehicle 90 minutes after my return time and being charged an additional $230. I asked the desk clerk why I would be charged if I returned within the grace period. She claimed the grace period is 29 minutes, and didn't know why anyone would tell me 2 hours. Again, she said there is nothing she can do to help me (a common theme with my experience). Frustrated, defeated, and feeling betrayed, I left the rental agency to again call in and find out why I was misinformed about the window. All in all, I eventually was returned the additional charge of $230 they tried to charge me for only an hour outside the window once you consider the 29 minute grace period. Personally never using national again. I usually don't like to paint broad strokes when it comes to companies understanding that sometimes individuals make mistakes, but based on my run around dealing with multiple locations and employees, I will take my business elsewhere and recommend the same to others.
Aug 18th, 2020