Alamo Rent A Car

John Herziger _{on Google}

Dec 27th, 2023

I recently rented a vehicle from this Alamo location. When I questioned extra charges to my credit card, I was met by nothing but confuscation. Over a 5 day period, during which time no one from the agency called, texted or emailed me, extra charges went on to my account daily with no explanation. When I later asked for an itemized invoice for each of these charges, they refused to send me one. When I was later told by one of the employees that the added charges would be removed, it did not happen. I've called and/or emailed them multiple times, but now they just ignore my correspondence. No one here seems to know what they are doing. My advice is to avoid this location at all costs.

Jessica Rainey _{on Google}

Jun 14th, 2023

After telling her no to several options she still charged me and scrolled through the contract before I could read it. Obviously took advantage of someone young and came to find out I didnt need to pay for any of those things despite already telling her I didnt want ANY OF THOSE OPTIONS. so deceptive. She gave me a free upgrade because they didnt have the car I originally reserved and then charged me for it.
They also dont let anyone know that the really long line at the enterprise desk is unnecessary and everyone can go to any of those desks on the same side, theyre all the same company and can help. But instead they just let people wait in line for ever.

Dustin Pfundheller _{on Google}

Aug 22nd, 2022

Great service. They stayed open late due to delayed flights when all the other car rentals were closed. Super happy I picked Alamo for my car rental :)