T-Mobile

If I could leave less than one star I would. The sales person completely lied to me about the plan I was signing up for. Told me my plan was going to go up $20 a month. It actually went up $85 a month. I was supposed to get a $900 credit for returning my phone. I still have zero credit and Im still paying for my old phone and full price for my new phone. My bill has been an absolute disaster ever since visiting the store, and every time I call T-Mobile they tell me I have to physically go back to the crooked store that I spoke with to fix it. I dont live near that store. They will not help you over the phone. You have to physically come in. my bill in total went up almost $400 a month after being lied to by a crooked sales person who should be fired.
Mar 4th, 2024

Came in to check out Internet options and had an amazing experience with Chris. Setup was quick. He was informative and helpful. The service seems to be the right match at the right price. He even pointed out a $50 gift card sign up. Truly great experience today.
Feb 9th, 2024

Mariah and the other sales person (didnt catch their name) will go out of their way to help you. Highly recommend!
Jan 15th, 2024

Yesterday I needed help on an issue. I called all around town and nobody was competent enough to help me. Luckily Chris at Wallingford T-mobile was the exception to the rule that day! He knew exactly what he was talking about and I found out every other store I spoke to that day was confidently wrong. Thank you Chris for being a Competent, knowledgeable person and going out of your way to give me the help I needed! Give this man a raise T-Mobile!
Dec 18th, 2023

Super helpful people! Were patient and thorough when I was having issues trading in a phone. Eric and Emilio were specifically super attentive. Emilio helped me for probably over an hour.
Dec 8th, 2023