Bank of America Financial Center

VU N. Gave me a business card after hearing the distress SOUTH LAKE UNION BRANCH has put me and my family through, and still hasnt helped. BOA has let us down. I have an aunt with a very successful business around the US, and she said a personal banker has helped her experience, which gave me hope to stick around with BOA. But with my wife and I, here in Seattle at this location, weve been given hell. Ive banked with BOA for years. Ive had various amounts of money in my account throughout the years. Ive made special requests for withdrawals that requires BRINKS trucks to bring the money. So I was surprised by the treatment I received here at this branch. I cashed a check for a property I sold, last March 2023! The clerks happily took my check, and were happy to ask questions about the property I sold. Fast forward the check cleared a week later, as EXPECTED! I went in the bank and made a request for a brinks truck, like Ive done in the past. Long story short, she asked are you leaving us?, as in, no longer banking with BOA, which makes no sense because there would be a hefty amount in my account still. I told her, No. I just needed this amount of cash !. She whispered to her superiors, and They reversed my check, and told me I have to wait for it to clear in APRIL 2023. Once April came, they pushed it back. They violated my right to know what is going on with my money, and never gave a reasonable time frame to give my money back. According to the OCC, and CFPB guidelines, theyre illegally holding my money. Its definitely racially motivated, and disgusting. Afterwards, the news broke that BOA was sued and FINED. That definitely didnt help my nerves after being scammed my the bank! I foolishly put hard earned cash, into my account with BOA while my CHECK was still 3 months PAST NOT clearing. I ONLY ADDED MONEY, because I felt they would do right, and would clear my check in July 2023, which became the newest date. They were giving me an illegal run around for my money. After putting money in my account, I went to Vegas end of JULY, and a nightclub had my card on file, while my family & I paid the nightclub with cash collected from everyone in our group. The business gave us a receipt for the FULLY PAID, cash payment. The waitress charged my card as well for the FULL amount, we had already paid as a group in cash! I tried to have everything settled with the accountant of the night club, and they gave me the run around and told me the girl was fired and they apologized. I had no choice but to report it to BOA, and give a police report to BOA about the incident of the night club STEALING FROM ME, so BOA sent me a brand new card! IN SEPTEMBER 2023, They wanted to process THE report, so boa decided to not only drag their feet on the CHARGEBACK, but also put a hold on my AVAILABLE FUNDS, leaving me with $0. Why? Why do you insist on stealing from small businesses SMALL MINORITY OWNED BUSINESSES! I checked my balance, October 2023, to see if any progress was made, and my balance was in the negatives. Nothing added, from everything they stolen and wanted to process. Why would I put money in an account that MY BANK KEEPS STEALING FROM? Why would I put money in an account, that BOA thinks is okay to racially discriminate and treat me like a criminal after all the business Ive given them? You left me with $0, and expected me to add MORE money to stay afloat? Now Im over drafted and money isnt processed in my account! 2024 is the year that BOA will either, do whats right without further DAMAGES because they realized their employees are making the business look bad and lose profits, OR have the attorney general, OCC, federal reserve, and CFPB, contacting them for answers! Stop discriminating, violating peoples rights, stealing, and rewarding horrible behavior on behalf of your employees . We have employees, and families to feed. The damages have been done over the course of the year. Financially , emotionally and mentally drained, because of BOA! My aunt needs to reconsider!
Mar 7th, 2024

My husband and I have had a great experience at this BOA branch! Vu was very helpful, the location was convenient, and the office felt very welcoming. They took care of everything we needed and we were in and out in just 30 minutes. I love an efficient bank!
Sep 8th, 2023

What kind of bank closes at 4pm on Fridays? Might as well just shut down for good.
Jul 1st, 2023

The ATM room works, but the office does not work. Please update the status.
Jan 23rd, 2023

Just an ATM and a closed office. Nobody to talk to.  Find a bank that has a real office
Jun 21st, 2022