Umpqua Bank

I work with three banks on capitol hill. Two of them do great work. These folks have lied to my face, made egregious mistakes that cost me thousands of dollars, barely even try to cover their tracks. The online banking system is a joke. My pin randomly changed as did my login. The manager placates his ignorance by taking up the clients time. Avoid this place at all costs.
Mar 13th, 2024

I love the people who work here! Friendly, fast and efficient. Convenient location on Capitol Hill.
Aug 29th, 2022

How do I hate thee, Umpqua? Let me count the ways:1) There is absolutely no way to speak to a real person at this branch. Make the call on the listed phone number, and you get into an endless voicemail loop.2) Gross incompetence on their part that led to a "hold" being put on our account (again, no fault of ours), which led to late fees, interest charges, and unfulfilled orders, No offer to reimburse or make this right.3) Delays, ghosting, and a generally abhorrent lack of customer service.
Jun 21st, 2022

Nida Martin at the Capitol Hill Branch of Umpqua is an incredible example of a banker that goes way above and beyond to provide exceptional customer service. She has continually been proactive in providing me with details relating to my account and my business, especially during Covid. Any time I have had questions or issues, like providing documents for my house closing, she has responded immediately and solved the issue professionally and always with a smile. Umpqua is extremely fortunate to have her on their team. Thank you Nida!
Oct 26th, 2021

Not a customer of this bank, and NEVER NEVER shall be.I used one of their ATM's to get $40 cash.As soon as I entered my PIN, the damn machine immediately spit my ATM card back at me along with a receipt for a BALANCE INQUIRY.  I did not make a balance inquiry.  I knew I had enough cash for a measly $40 withdrawal.On that receipt were two charges for $2.50 each.  One for looking at my checking account balance, and another for looking at my savings account balance.  Yep.  This greedy bank charged me $5 for a balance inquiry.A BALANCE INQUIRY I DID NOT MAKE.And then, I put my ATM card back in that machine and actually got $40 out.  The kind machine then spit out a receipt showing a charge of $43.00  Oh, and another charge of $2.50.So, to get $40 cash, I had to pay fees of $10.50.  $7.50 to find out if I had enough money, and another $3 for my taking my own money.Umpqua Bank, YOU TRULY SUCK.  I've never run across such a mendacious institution.   You should be deeply ashamed of your obvious greed.
Jul 15th, 2022