Chase Bank

Jasmine was really helpful. We had no clue how to fix one of our problems and she went the extra mile.
Jan 1st, 2024

They don't like to assist at this branch, and if you need something notarized the notary herself will tell you to go to UPS...then what are you here for???
Oct 28th, 2023

Oct 27th, 2023

The notary there doesn't like to do her job
Oct 16th, 2023

Wish there was a 0 star option for reviews, over the last few months Chase was giving my guy problems like charges coming from nowhere or money not being able to go through due to service errors, to the point where Chase told him there was fraudulent use going on with the bank account when they're indeed was not and they told him they were going to have to close his account due to these charges and they told him that they would freeze his account to ensure that no other payments will be able to go through and that day they froze the account but then a week later the bank account was unfrozen payments were still going in and out that he did not Grant access to nor did he agree on those payments and now there's issues with him not being able to get his bank statements through email so he has to go in office during business hours to get those paper statements and at the time the office hours said they closed at 5:30 when we got there they were rude did not let us come in and we're completely oblivious to us being outside trying to ask for a simple request that only takes maybe seconds. They were allowing workers in and out of the building and completely ignoring that we had a question. One worker walked out of the building and I tried to approach her respectfully and she gave a disrespectful response with disrespectful facial expressions saying that they were closed and she did not want to give another time that we could come back and she wanted to walk away before I was done talking so I told her that they needed to update their work hours online so people are able to get service when it's actually needed during their time that they are open and she looked at me disrespectful again and said some rude words and since the people in the building did not want to acknowledge that I was at the door I wrote them a note and I put it on the door, I did not cause any reckage, I did not harm anyone, I was not disrespectful to anyone or the property. And after I put the note on the door they wanted to take a picture of my car and me leaving the property. Sure I get it it's for liability reasons in case I did do damage but all I did was leave a note nobody did anything wrong besides your branch location and the poor service that it provided. I understand everybody wants to go home I work in healthcare so I understand how customer service works and there was absolutely no positive interaction from anyone.
Sep 13th, 2023