Chase Bank

M - K _{on Google}

Sep 13th, 2023

I visited this branch on September 11th and 14th. The young associates are amazing, professional, charming, and very helpful. Many thanks to you all.

Isabella Myatt-gill _{on Google}

Aug 14th, 2023

Supper lovely women called Angie helped me open a bank account. She was so helpful and fitted me in to her first day back at work. Cant recommend any more was a great experience. The bank is nice and clean and the tellers were supper helpful too!

Randicles _{on Google}

Aug 4th, 2023

The tellers are always super nice , I enjoy coming here and seeing and talking with them

Riffat Ahmed-Hannan _{on Google}

May 1st, 2023

Good service

Patrick Fullem _{on Google}

Dec 12th, 2023

I recently had an exceptionally unpleasant encounter with a Chase Bank employee named Angie Overhall that compelled me to share my experience. Unfortunately, the level of service I received was shockingly poor and left me deeply dissatisfied.
I visited the Chase Bank branch located at 1205 Broadway St, Vancouver, WA 98660 on 1/8/2024 to cash a Chase Bank Cashier's Check resulting from the sale of my vehicle. As a disabled individual recovering from recent spinal fusion surgery due to a broken back, I approached the transaction with the hope of a smooth and considerate process. However, my experience with Ms. Overhall was far from satisfactory.
Upon informing Ms. Overhall about my recent surgery just two weeks prior, I was made to wait for an excruciating 30 minutes while standing, despite no other customers being present in the bank. Ms. Overhall displayed a rude and brazen attitude throughout the interaction, continuously questioning my decision to cash the check at Chase and not my own bank "why do you need the money right now, do you have something you have to pay for".
To my disbelief, Ms. Overhall proceeded to invade my privacy by demanding personal and professional details. Despite providing my employer's name and my own name, she went as far as to insist on knowing my job title. When I hesitated, she threatened to withhold my funds and even threatened to call law enforcement if I didn't leave the premises immediately.
This treatment is not only unprofessional but also discriminatory and deeply distressing. As a disabled individual, I expected a level of empathy and understanding that was clearly absent in this situation. It is disheartening to think that such behavior is tolerated within the Chase Bank community.
I urge Chase Bank to thoroughly investigate this incident and take appropriate corrective action to prevent the recurrence of such disgraceful treatment towards customers, especially those with disabilities. No one should be subjected to such a humiliating and degrading experience while conducting routine banking transactions.
In light of this distressing encounter, I am seriously reconsidering my continued association with Chase Bank and will be exploring alternative banking options that prioritize respect, empathy, and professionalism.