Wells Fargo Bank

Walked in yesterday to withdrawal money from my savings account. Upon entering, no greeting. No hello, no smile, not a warm welcoming atmosphere like it used to be. A middle aged white woman who looked extremely stressed out and in a bad mood handled my bank transaction. She just looked like she didn't wanted to be there. She wasn't necessarily rude but was curt. I can sense the strange feelings permeating through the air. Something didn't seem right. Felt more of a nuisance than a customer. Won't be back here again. If ATM machine allowed withdrawal of money from savings account, I wouldn't have even went inside the bank. Normally employees here are friendly. Not professional at all. Normally they send me survey to my email about how their customer service was. This time they did not send me such survey so I assume she knows she didn't give out warm welcoming experience.
Mar 14th, 2024

Mar 1st, 2024

Jan 27th, 2024

Person I interacted with at the branch was nice enough, however, upon trying to close my account and withdraw a cashier's check in hand, I was told this couldn't be done until pending transactions finalized and I would have to come in once they did. 12 hours later wake up to my account being closed and emptied, with a very large sum of money now being stuck in the mail for 10-13 business days with absolutely nothing that can be done and no way of me accessing my funds - even though bank acknowledged they are at fault. Frustrated with this bank is an understatement.
Jan 13th, 2024

Their customer service is horrible. I wanted to open a checking account and the experience was awful. They do not take ownership for their mistakes. Horrible. I will never do business with them.
May 25th, 2023