Richmond, VA Financial Institution

Happy New Year!!!

They are all so friendly and I value Juanita and how quick and accurate is!

Quick, polite and competent counter staff.

Very professional....customer friendly. A refreshing thing to see. Kaiyden Dunn worked with me until the matter Was resolved. Hes a gem.....thanks.

Not open anymore

What a joke. Attempting to get in touch with anyone here is impossible since United bank took over. It directs the caller to "customer service" and twice I was hung up ... more

Guy at the counter wouldnt let me use their restroom after I made my withdrawal.

Great service at the window, though its often quite slow due to being understaffed. Opened my account a month ago and am already closing it due to instant transfers takin ... more

There was a recent data breach from XFinity, and Alma and Samara have been absolute treasures in helping me fix the financial instability as quickly and efficiently as po ... more

Quick service, friendly staff an overall great experience.

Stop making personal comments to your VACU bank customers out loud. Use discretion.

Was hung up on 4 times in a row, no hold wait or anything, just a click.

Terrible service

They freeze my money and refused to giver back until I had to go in person to prove my Citizen

Very good and very professional employees they are and they help each and every customer with lot of patience and professionalism . Very different from other branches I s ... more

Location closed

We switched to Blueswipe several years ago, and it was a huge improvement. They are very responsive and our costs are down over $322 per month. I highly recommend them!

Roman and his team have been incredibly supportive of our small business. Theyre always responsive and helpful and go out of their way to ensure a positive experience. Th ... more

1 of the worse ever customer service issues from VA Credit Union and I have been with this bank a lonnnng time. The drive thru line on Friday March 29th was sick. Spent l ... more

Let me first say the people at the bank are great. The bank itself is not for business in my opinion. Atlantic Union is the most primitive bank I have used for business ... more

If you are a customer of Atlantic Union Bank dont ever do business with this location. Absolutely untrained tellers and staff. Avoid this branch at all costs.

This is the 4th time that I could not deposit into my account at the atm. I verified my card and there is no problem. I am moving all of my funds to another bank!

Lost my debit card about 2 weeks ago and immediately went to the bank for a replacement and temporary card. After trying to activate the card to no success and calling ot ... more

Worst bank ever! Switching very soon.

Cashiers are fine, the rest of the staff is so slow, you're at a Sunday tea with grandma & her friends. Nothing gets done, you never get help.

Wow has this place changed from years ago! I called about my ATM card and mentioned it may need to be replaced and the first thing out of the rep's mouth was "and that w ... more

Call Federal Credit Union in #1 in my book! Ive been with them for years and have had loans with them and never an issue. The employees are friendly, knowledgeable and ea ... more

I have used capital payroll since our inception in 2016. I Have thoroughly compared their services and costs with the competition and have always stuck with them. I’v ... more

BEN!! Ben is awesome!! called him. said hey i need this and this. he said yes sir. got it done in 5 mins flat. i was out of there and on with my day. thank u so much be ... more

I would like to thank LaQuetta Jones for her courteous, respectful, generous, and diligent sevice!

Before they gave a good service,Ms Sonali Bhatta ,she is having an aggressive attitude towards customer, she shout the new joine infront of customer,..she need training .

I don't have words to describe how unprofessional

Great people! We have been working with Ryan for years and he has never let us down.

Personal and personable service always! Great staff.

Been trying to call the bank for days about a new auto loan we have with them. Nobody ever answers the phone for any of the numbers. How can you run a business that can†... more

Excellent service

Great Customer Service. The staff at Believe In Your Budget will set you up with a great plan to improve your credit score!

I was living in one of the top neighborhoods in the USA, my husband was a high ranking government oficial, I had a work I loved and a smart healthy 7 y.o old boy. ASAP m ... more

This is for Partners Financial who just merged with Argent: they are archaic, they have no over draft protection, offer no interest on their savings account, and offer ho ... more

Always friendly, always helpful. Great staff.

Nice bank

It took more than 8 weeks to get an account transfer completed and still the funds are not moved over. As a financial institution you need to treat customers better.

Ive been business banking with this branch for years. They are friendly, professional & provide efficient service.