Verizon

Been here twice to get new phone. When I finally was waited on, it seemed the employees were incompetent as it took over an hour each time to activate phones. If you value your time don't come here.
Jun 30th, 2023

These are nice folks who seem to know what they're doing. But waits here can seem interminable. I have spent hours waiting here for a new phone. I'll probably try another method next time (e.g. online direct from the manufacturer).
Jun 18th, 2023

Apr 3rd, 2023

Impossible to call, cant even check item availability without having an account first. I'M JUST LOOKING FOR A PHONE
Apr 2nd, 2023

I'm Verizon customer and have account with Verizon for over 9 years. I had couples issues with Verizon. Everything start on 11/04/2023. I upgraded my account to business account. And I get offer to trade my old phones and get new phones. They value my old phones two of them $800 each and one $450. I get the new phones and they told me the credit for old phones will apply in three months which is three bills cycle. Three months pass and the credit didn't apply. I went to the store and they call the customer service. They told me it will take another three months to apply and three months pass and nothing happened. I called customer service couple of times and they confirmed that the phones was found and the credit will apply in one cycle billing. Which one month and nothing happened. I called customer service and asked for Supervisor or manager and they keep saying that manager are busy and they can help I explain and same thing. Right now I'm over paying for the phone ever months about $150. I had to cancel to of my lines because of all that. Two of my employees ask to switch they service with another carrier. I just want to end all that my account number 942561692-00001 Owner of account Ali. I just want to say finally thing Verizon used to be one of the best carrier in the area and they had the best customer service but now no there are great people the the office and they help with what they can but the customer service through the phones are not good at all because %99 percent of them work remotely.. For myself once I finish with the contract I will see if things stay like this I will switch to another carriers there is so money in this area and they offer good deals.
Jun 8th, 2023