Wells Fargo Bank

I had the pleasure of interacting with the bank manager, Karina, whose professionalism and assistance were truly commendable. Her expertise and dedication made my banking experience seamless, and I appreciate the efficient support she provided. I am new to this branch and I will definitely do all future banking at this location!
Dec 24th, 2023

Kayla and Roza were so helpful with helping me with my situation in the branch, I appreciate their time and dedication.
Dec 21st, 2023

Roza was awful and did absolutely nothing and told me I could sit and wait even though she was doing NOTHING!! Hate this branch!
Dec 20th, 2023

The teller was kind but its insane that they only have one person capable of handling transactions at a time. There were two managers on duty and a line of people. I was there for 45 minutes.
Dec 13th, 2023

Horrible customer service! Arrived to the branch at 9 AM and asked the lady for assistance for Xpress Send. She asked me if I had an appointment and told her I didn't. I was asked to wait because she had an appointment and could help me after she is done with the customer. Almost 15 minutes later, I got up from my seat since no one was showing up and the lady tells me that her customer was 15 minutes late and she was going to wait for them. She had 15 minutes to at least help me and start the process and she chose to let me just seat there. Then she tells me that her manager was going to get there at 9:45 and that I could wait for her to help me. Again, horrible customer obsession and service. She insisted in making an appointment and told her that I never had to make an appointment before. I would understand if there were tons of people waiting for services but NO one was there and her customer was running late. I am a 15 year customer never had such bad service. Funny that I get asked to send an email to Social Care when the same callout has been made by several reviews. Why would you continue to ask to send emails instead of fixing the issue?
Jan 7th, 2024