SureStay Plus By Best Western San Antonio North

Hours

Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours
Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours

Chamber Rating

Verified Member
3.3 - (504 reviews)
164
96
86
45
113

About
SureStay Plus By Best Western San Antonio North

At the SureStay Plus By Best Western San Antonio North in San Antonio, TX, you’re sure to find great value and modern convenience. SureStay Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.

Contact Info

Vidoes

Questions & Answers

Q What is the phone number for SureStay Plus By Best Western San Antonio North?

A The phone number for SureStay Plus By Best Western San Antonio North is: (210) 655-3500.


Q Where is SureStay Plus By Best Western San Antonio North located?

A SureStay Plus By Best Western San Antonio North is located at 10815 I-35 Frontage Rd, San Antonio, Texas 78233


Q What is the internet address for SureStay Plus By Best Western San Antonio North?

A The website (URL) for SureStay Plus By Best Western San Antonio North is: https://www.bestwestern.com/en_US/book/hotel-rooms.54077.html?iata=90000018&ssob=BLSSH0003G&cid=BLSSH0003G:yext:website:54077


Q How big is SureStay Plus By Best Western San Antonio North?

A SureStay Plus By Best Western San Antonio North employs approximately 20+ people.


Q What days are SureStay Plus By Best Western San Antonio North open?

A SureStay Plus By Best Western San Antonio North is open:
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours


Q How is SureStay Plus By Best Western San Antonio North rated?

A SureStay Plus By Best Western San Antonio North has a 3.3 Star Rating from 504 reviewers.

Hours

Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours
Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours

Ratings and Reviews
SureStay Plus By Best Western San Antonio North

Overall Rating

Overall Rating
( 504 Reviews )
164
96
86
45
113
Write a Review

Ryan on Google

image Woman checking me in was kinda but the entire place smells horrible. Had to have my window open and fan cranking to keep a headache away.

Business Response on Google Apr 8th, 2024
Thanks for choosing to stay with us, Ryan! Glad you were happy with the staff member you mentioned, though I am sorry to see you were not impressed with the other aspects of your stay because of the smell you mentioned. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. All the best with your future travels!

Hannah Ngo on Google

image I rarely leave negative reviews, but my recent experience at SureStay Plus Hotel compels me to share my disappointment. Upon arrival, the overpowering smell of curry and visibly unsanitized floors made us contemplate leaving immediately. However, exhausted from travel, we reluctantly decided to stay. Entering our room only intensified our dismay, as the air was thick with the stench of mold and general uncleanliness. Hoping the AC would provide relief, we were dismayed to find it ineffective. After enduring three hours of discomfort, we sought assistance from the front desk staff, hoping to cancel our stay and receive a refund. Unfortunately, we were met with inflexible policies that left us no choice but to endure the night or incur charges for a room we couldn't tolerate. The lack of empathy or willingness to address our concerns, especially late at night with small children in tow, only added to our frustration. Overall, the combination of unclean conditions, unpleasant odors, and unsatisfactory customer service made our stay at SureStay Plus Hotel a regrettable experience. We certainly won't be returning.
P/s: I took pictures from the room we stay.

Business Response on Google Mar 31st, 2024
Thanks for choosing to stay with us, Hannah! I am sorry to hear about the difficulties that you experienced, most especially, with the service and room that did not meet your expectations. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention. All the best on your future travels!

Rey Castro on Google

image

Business Response on Google Mar 25th, 2024
Thanks for choosing us, Rey!It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

jesus alcala on Google

image The service is excellent, the rooms are suitable for their category, they can't fail and that's what they need to have a place to sleep and rest.

Business Response on Google Mar 20th, 2024
Thank you so much for your five-star rating, Jesus Alcala!It's rewarding to learn that we exceeded your expectations, most especially with the accommodations, hospitality from our staff and value of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

Pablo A Garcia on Google

image Really bad experience!! Customer services its sucks

Business Response on Google Mar 14th, 2024
Thank you for posting a review! We are sorry to see that your experience was not up to standards because of the staff efforts you were not impressed with. We would like the opportunity to talk and investigate your feedback further.

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Overall Rating

Overall Rating
( 504 Reviews )
164
96
86
45
113

Write a Review

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