The UPS Store

Luis de la Fuente _{on Google}

Feb 2nd, 2023

Charged $15 for a small box

Mary P. _{on Yelp}

Dec 14th, 2022

Unfortunately I have given this establishment many chances and it has never improved.  The women who work there have always been really rude.  And they charge if you want to send a letter via US Post.  I asked the owner or the UPS store on Lemmon if this is a common practice.  He said absolutely not and that is really poor business practice.  I will never use this place again sadly.

susy Vida _{on Google}

Nov 24th, 2022

Great people ,Great service, God thank for all dose pepole work everyday and this facility

Bet Sessions _{on Google}

Nov 15th, 2022

Sadly, I'm starting to wonder if apathy is a job requirement at this UPS Store. This location is convenient for me, but I've never had a good customer service experience here.

NN M _{on Google}

Nov 13th, 2022

Stopped into today needing a notary signature on a doc. I phoned ahead of time to check on price. $6 per stamp. A man walked in before me by 3 steps, he went straight to a rental postal box and had just turned the key to open it as I passed him walking another 6 feet to the counter. The attendant was doing something with a plastic wrap behind the counter. I said HELLO, they acknowledge me. I said " I need a notary signature". I heard an "ugh". The attendant said, OK..just a minute as he put down the plastic he was handling. The attendant moved closer to the counter and closer to the man that was walking up. At that time the man who had been at his postal box walked around the tall mailbox wall so the attendant could see him, this is the 1st. time the man spoke to the attendant. The attendant said something back to the guy, grabbed a slip of printed out paper out of his hands with a large printed number on it and proceed to go into a back room for a few minutes rummaging thru boxes and packages.. until coming out with a package for the guy. Who took it and was on his way. I confronted the attendant, asking why his service request was done before mine since I had already asked and was 1st to communicate with him what I needed. By over a few minutes, I asked why did he make me wait, while taking care of the other guy? He said, the other guy was there 1st, I said he was in the door first but stopped at his postal box to retrieve his mail. i had been the first to the counter and first to request a service. He then said, well it didn't take long to look for his package. I said, if you had asked me before hand if I could wait while you service your "preferred customer before me" that would have been the time to ask. If I had the time to wait around. Was it because he was Mexican, and the attendant was also Latin? And I am not, certainly the preferred customer his time was more important than mine was. Taking care of a "regular customer before other customers that were waiting and were 1st in line and had requested service before them". STINKS!! WHICH BRINGS ME TO THE NEXT ISSUE,, this place has always stunk, and they treat "not postal box renters" as 2nd class citizens that can wait as long as they have to. They often take a very long time to even acknowledge your presence when you enter. I have used this UPS location for over 30 yrs. The customer service has always been just a slight bit off. Like their doing you a supreme favor. The workers act like it's a pain to help you, rarely are friendly and often help their regular (postal box renters) before they help anyone else. Very odd, unfair and not nice people. I try to avoid this location, parking is a nightmare and the management offers no responsibility or customer service help just attitude when you discuss issues. AVOID THIS LOCATION!!!