Dallas, TX Banking Services

The process was easy to be registered. The ATM stated it could be up to 15 minutes to complete registration but I received a call from Greyson almost within 2 minutes of ... more

My mom went.

Been banking here for 7 years now. I deposited a check on tuesday and they put it on hold until next tuesday. I deposited that check because i had bills to pay, now i hav ... more

I have banked at this bank for over 15 years but under new management i was told that i could no longer ride my electric scooter through the drive thru for "safety reason ... more

Not a bank

Service is so slow, sheesh hire more people

Love my speedy cash works amazing experience they are amazing

The only male teller there, either did not understand or could not hear me. I had to repeat everything and it took him too long to process the payment.

Says they’re open but they’re closed... Won’t be back

(Translated by Google) The time it takes is exaggerated, exactly 35 minutes to count a deposit of less than $2000 dollars with staff of 3, (0 money skills) if I had not d ... more

Staff do not know how to listen to customer concerns. Due to the poor attitude and incompetence I've experienced at multiple branches, I'm moving my banking elsewhere. Th ... more

Incredibly pushy with their credit cards. I clearly stated FOUR times that I was not interested to the manger. Afterwards, another staff member said Im not going to push ... more

1/22/24 the teller deposited my cash into the wrong account. If they do this again, I'm switching banks.

Is a cashless bank. Greeter told me to use the virtual machine. Tried to withdraw money. Said transaction could not be complete and exited me out Completely useless The g ... more

i went in this morning to get some help with making some changes on my account and Ivon was so helpful! she answered all of my questions and walked me through the whole p ... more

Borrowed more than $100,000 from this large bank. Loan closing was on Friday, 4/23/30. I did not receive the loan proceeds until 4/29/21. Money deposited at Chase, where ... more

Awesome Staff

This branch is hit or miss. Most of the time its a hit and every once in a while it is not. Overall I really like this bank and all of the options.

3/8/24 edit Service has improved!!! Very friendly drive thru Drive thru is slow... second lane doesnt even work but has "OPEN" sign on

Avoid this bank and especially this branch! $6k mistake plus ugly transition where everyone was locked out of their accounts, always slow service and long lines. Alex the ... more

Came in yesterday to open a buisness checking account and was told they close in 30 minutes and she would not have time since it takes about 45 minutes. I was told to com ... more

Train the tellers to have a better attitude.

Out of service of course

It's 7:35 AM AND THE DOORS STILL AREN'T OPEN. WHAT'S GOING ON HERE??

Their website is wrong - this branch seems to handle business accounts only and is almost impossible to reach by phone

The atender Mark is so slow and is not a kind person

Tisa gave me excellent service.

People were very helpful

The staff has been very friendly and helpful every time I have gone in person.

Spent 30 mins driving to downtown and finding parking only to see that the office was closed during business hours as listed on their website and Google Maps. No hours po ... more

Decent selection but staff is usually rude and not helpful

I specifically told the cashier to automatically withdrawal $1,250 3 or 4 months ago and come to find out today in August they have only been withdrawing the minimum paym ... more

Doors locked signs says they r there. No one to help at drive through either. This is just not ok. Redo the signs then . I am switching banks this is ridiculous

This branch is understaffed, but going from observing many repeated mistakes at other locations, the company as a whole appears to be circling the drain and I don't expec ... more

Good people but this bank sucks, from the app to the customer service you call.

The employees are rude very unprofessional with bad attitude don’t go to this bank they need a little more work

I got to the bank at 11:59am on a Sat. Yes I understand I had one min left. But I needed a cashiers check for a down payment. And when I was about to open the lobby do ... more

Poor customer service!!

Maria is the worse person to deal with , she should be fired .

I would give negative million stars. Worst people to deal with

its 8:10 and nobody here lmao

The loan process went very smoothly and painlessly! They got everything completed before schedule. Was quick to respond to any questions and were very helpful! Would high ... more

Useless branch. No manager on site therefore they cannot do anything.