Bank of America (with Drive-thru ATM)

Yolanda Rodriguez _{on Google}

Jun 27th, 2023

Great experience over all! A young lady named Evelyn was very helpful, friendly and professional during my visit. I definitely recommend her with any of your needs and questions you may have! Thank you Bank of America

David Bevill _{on Google}

Apr 7th, 2023

Both the tellers inside and one banker at her desk were helpful, friendly, and professional. Only a short wait in line. Plus, atleast one Spanish fluent banker. What else can you ask for from a local branch of a big bank? :-) Tuesday, 4/11 @ 11am.

Rebecca Knight _{on Google}

Dec 14th, 2022

This is the most impersonal bank I have ever been to. 'Bank of America', but only if you have an account with them. I work for one of the largest employers in the US and they wouldn't give me change for a $100 bill for my retail counter, unless I had an account with them. This is supposedly a bank! I definitely wouldn't waste my time with Bank of America, they don't care for anyone unless you're making them money.

William Merritt _{on Google}

Aug 9th, 2022

The phone customer service is very bad
. I was on hold for 30 minutes and no answer.this very unprofessional. I'm very upset at the bank right now. Seriously thinking about switching my account to a different bank.

J W _{on Google}

Aug 1st, 2022

[UPDATE:]
Surprise surprise, I tried calling today six times because I am trying to buy a house and needed help quickly, but no one will answer. I guess I'll have to try to take off work early to go to the location since they are not open after 4...I just don't understand how it can be this bad...
[ORIGINAL:]
I've tried to use this branch 3 times over the past 4 months. Every time, I called ahead at least 3 times to try to make an appointment but no one would answer. Two of the times, I showed up and was told it would be 2 to 3 hours before someone could help me with what i needed - a notary, and an account name change. They told me to call ahead next time to make an appointment and avoid wasting my time... :|
I don't need offers of assistance now, I needed assistance when I called a dozen times. Whoever runs this google biz account seems to think pointing people to the "Social Media Client Care" team takes care of all our problems - we just want basic service at this branch and for someone to answer the phone.
Calling repeatedly then showing up to an empty building with employees standing around isn't a good look.