Philadelphia Suites Extended Stay Hotel

Chamber Rating

3.3 - (719 reviews)
201
181
130
52
155
Read Our 719 Reviews

Chamber Rating

3.3 - (719 reviews)
201
181
130
52
155
  • Mirya Williams

    Ok, guys, I am going to try to keep this short because I know people generally don't want to read long reviews, but I am disappointed with my stay and the response to it! First, upon arrival, they gave our room away. I always put notes, so there won't be issues checking in. But the clerk looked up the reservation and was like, "Oh yea, I see the notes now. She then said our original room would be ready the next day so we could move down. Welp, they were not able to accommodate, so we had to settle. The room was beautiful in the construction sense, but the room was smelly and dirty. See photos. The next day, we moved down to the next room, still wasn't cleaned completely, and still smelled like smoke. I called and housekeeping came to do some minor cleaning and change the sheets. The breakfast selection was limited and sad. The light in the refrigerator didn't even work. Honestly, I'm not happy with my stay. 2 dirty rooms in 2 days and both smelled of smoke. Everyone keeps pointing fingers so no one has accountability. And I tried to give the GM (Chin Kumar) a chance after calling and leaving messages all last week. Starting 3/25/24, he still hasn't returned my calls. Very disheartened, disappointed and won't be back. There's something in that Philly water, I don't think I want to go back... Rooms: Stains and smoke burns everywhere! Nearby activities: Downtown Philly is about 10/15 minutes away. Depending on traffic. Noteworthy details: The airport is across the street.
    Mar 28th, 2024

  • big daddy

    The sheets on the pullout couch had stains on it. I requested house cleaning and they said I have to request it?????. This place had hookers selling their body and you will smell weed out there. Room 322, is run down and have numerous things that's not working. Our trash cans was fill and I had to go and get a trash bag because they won't come and clean the room. My advice is don't stay here, it's not up to par
    Mar 6th, 2024

  • Van Edwards

    Great service, the manager was very informative and helpful. The rooms were clean, will definitely stay here again!
    Feb 24th, 2024

  • VICTOR Hopkins (Mike)


    Feb 17th, 2024

  • Nikkie D


    Feb 7th, 2024

Read Our 719 Reviews

About
Philadelphia Suites Extended Stay Hotel

Philadelphia Suites Extended Stay Hotel is located at 4630 Island Ave in Philadelphia, Pennsylvania 19153. Philadelphia Suites Extended Stay Hotel can be contacted via phone at 215-866-2611 for pricing, hours and directions.

Contact Info

  •   215-866-2611

Questions & Answers

Q What is the phone number for Philadelphia Suites Extended Stay Hotel?

A The phone number for Philadelphia Suites Extended Stay Hotel is: 215-866-2611.


Q Where is Philadelphia Suites Extended Stay Hotel located?

A Philadelphia Suites Extended Stay Hotel is located at 4630 Island Ave, Philadelphia, PA 19153


Q What is the internet address for Philadelphia Suites Extended Stay Hotel?

A The website (URL) for Philadelphia Suites Extended Stay Hotel is: http://www.phlsuites.com/


Q How is Philadelphia Suites Extended Stay Hotel rated?

A Philadelphia Suites Extended Stay Hotel has a 3.3 Star Rating from 719 reviewers.

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Ratings and Reviews
Philadelphia Suites Extended Stay Hotel

Overall Rating

Overall Rating
( 719 Reviews )
201
181
130
52
155
Write a Review

Mirya Williams on Google

image Ok, guys, I am going to try to keep this short because I know people generally don't want to read long reviews, but I am disappointed with my stay and the response to it!
First, upon arrival, they gave our room away. I always put notes, so there won't be issues checking in. But the clerk looked up the reservation and was like, "Oh yea, I see the notes now. She then said our original room would be ready the next day so we could move down. Welp, they were not able to accommodate, so we had to settle.
The room was beautiful in the construction sense, but the room was smelly and dirty. See photos.
The next day, we moved down to the next room, still wasn't cleaned completely, and still smelled like smoke. I called and housekeeping came to do some minor cleaning and change the sheets. The breakfast selection was limited and sad. The light in the refrigerator didn't even work. Honestly, I'm not happy with my stay. 2 dirty rooms in 2 days and both smelled of smoke. Everyone keeps pointing fingers so no one has accountability. And I tried to give the GM (Chin Kumar) a chance after calling and leaving messages all last week. Starting 3/25/24, he still hasn't returned my calls.
Very disheartened, disappointed and won't be back. There's something in that Philly water, I don't think I want to go back...
Rooms: Stains and smoke burns everywhere!
Nearby activities: Downtown Philly is about 10/15 minutes away. Depending on traffic.
Noteworthy details: The airport is across the street.

Business Response on Google Mar 31st, 2024
Dear Mirya Williams,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we assure you that we are taking immediate steps to address the issues you encountered. We deeply regret the room allocation error and the cleanliness concerns. Rest assured, measures are in place to prevent such occurrences in the future. Our team is committed to providing exceptional service, and we apologize for falling short on this occasion. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Thank You,Philadelphia Suites Extended Stay Hotel ManagementP.S. Don't forget to book your next stay directly on phlsuites.com, where you will get exciting offers and great discounts!

big daddy on Google

image The sheets on the pullout couch had stains on it. I requested house cleaning and they said I have to request it?????. This place had hookers selling their body and you will smell weed out there. Room 322, is run down and have numerous things that's not working. Our trash cans was fill and I had to go and get a trash bag because they won't come and clean the room. My advice is don't stay here, it's not up to par

Business Response on Google Feb 15th, 2024
Dear big daddy,We sincerely apologize for the discomfort you experienced during your stay. Our team strives to maintain high standards of cleanliness and guest satisfaction. We regret any oversight in addressing your concerns promptly. We take all feedback seriously and are actively working to rectify the issues mentioned. Please know that we do not condone any illegal activities on our premises and take appropriate measures to ensure the safety and comfort of all our guests. Your feedback helps us improve, and we hope to have the opportunity to exceed your expectations in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

Van Edwards on Google

image Great service, the manager was very informative and helpful. The rooms were clean, will definitely stay here again!

Business Response on Google Feb 18th, 2024
Dear Van Edwards,Thank you for your kind words! We're thrilled to hear you enjoyed our service and clean rooms. Our team takes great pride in ensuring every guest has a comfortable and informative stay. We look forward to welcoming you back for another memorable experience at our hotel!Thank You,Philadelphia Suites Extended Stay Hotel ManagementP.S. For fantastic offers and the best rates on our accommodations, book directly on our website: phlsuites.com.

VICTOR Hopkins (Mike) on Google

image

Business Response on Google Feb 14th, 2024
Dear VICTOR Hopkins (Mike),Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel ManagementPS: Book your stay directly on our official website phlsuites.com instead of online travel agents and get excellent deals and discounts!

Nikkie D on Google

image

Business Response on Google Jan 12th, 2024
Dear Nikkie D,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel ManagementP.S. Don't forget to book directly on phlsuites.com instead of Online Travel Agents and get the best deals and discounts.

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Overall Rating

Overall Rating
( 719 Reviews )
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