The Crane

Feb 29th, 2024

I moved here about a year ago and everytime I'm greeted by a member of the Crane, I always feel welcomed. Whenever I need assistance, the managers are quick to help. Also everytime you leave, you're given a kind fairwell by the front desk. (Hi Nancy, this is Henry C: )
Aug 24th, 2023

Lived here for 3 years, if youre planning on moving here keep in mind that the older reviews were written when another management was in charge (Bozzuto). When the new management took over (Reinhold) I noticed a major decline and decided to move out at the end of my lease.
Jun 15th, 2023

This review is about the front desk. I called to leave a message for the tenant who lives in this building. Her package was delivered to my building. A person who picked up the phone and introduced himself as a front desk supervisor was rude. He got irritated right away and asked for my address and apartment number. I said if the tenant wants her package give her my phone number and address and we'll arrange the time so she can pick it up but I won't give my apartment number because it is irrelevant. He started yelling that the package was supposed to be delivered there and something else which I stopped listening to and asked him why he was yelling. He said he wasn't but he was and he didn't care to listen what I said to him and just started to rant. And this is on Christmas Day! Too bad the tenant wont get her package.
Dec 21st, 2023

My wife and I just moved out of Crane Chinatown and we spent a wonderful year here. It is one block removed from the vibrant shops and restaurants of Chinatown yet set apart and quiet. The immediate neighborhood looks trashy at first sight but it always felt safe, even late at night as the area is very well-lit, the homeless people in the area were never aggressive or threatening, and we routinely walked to Old City or the Rittenhouse area, with never a need for a car., especially given the proximity of Trader Joes and Whole Foods. The building itself is beautiful and solid, it felt like luxury at mid-level prices. Every apartment seems to have the floor-to-ceiling windows with effective soundproofing that we did, and the view from the rooftop deck, with its grill, couches, and fire pits, has got to be one of the best in the city, it took my breath away every time. The rooms were spacious and airy, water pressure is good, W/D is a nice touch even if it takes a while especially to dry, the gym is maintained and usually empty, and the residents were all quiet and friendly: it is the kind of place where everyone in the elevator says have a good day. Some reviewers were unhappy with the new management, but I found them extremely professional and responsive. It took them 2-3 months to get up to speed after suddenly taking over from Bozzuto, but once all the info had finally been migrated over, they hired some wonderful people as doormen, they reinstituted the social events from before, and they even supplied the many dogs in the building with some expensive-looking treats. When I had neglected to provide my forwarding address for my security deposit, Nancy in the front office took the initiative to call me within a week of moving out. And the only time I needed to put in a maintenance request, to replace the battery on my door lock, Harold was literally at my door within ten minutes. My wife and I have lived in many apartments over the years, and the Crane is one of our favorites.
Aug 20th, 2023