OnPoint Community Credit Union

Literally the longest I've ever waited on hold for anything. Tried to call twice today, about an hour altogether of wasted time before giving up. Holy s**t just let me unlock my account so I can pay rent. Strongly recommend finding another bank if you ever expect you'll need customer service.
Jun 8th, 2023

Jun 4th, 2023

OnPoint is the worst financial institution I have ever dealt with. Rude and unhelpful customer service.
Dec 15th, 2022

I have a car loan that the smart, professional and straight talking, Rachel Simmons, helped us to procure a few years ago. When I recently wanted to get a HELOC, I tried Bank of America. That was a tremendous mistake. They lure you in with the promise of a generous loan and low interest rate. Then, they torture you. After 3.5 months, the counter offer was 12% of what they had originally told us we qualified for. Our Underwriter apologized profusely and admitted that the huge discrepancy was due to a disconnect internally between the Retail side and the Corporate Underwriters. And, we are people with excellent credit, etc. So, cut to yesterday when I reached out to Rachel. She was able to quickly gather some information, gave me a quote but said she could not guarantee that will be the amount, told me the rate, and said that she could have some kind of decision in a week, and that the entire process could take a month to six weeks. What a breath of fresh air. I have obtained two mortgages and have refinanced at least three times in my life. I have never been so misled by a financial institution like I was by Bank of America. One of the positive outcomes of this awful experience with BofA was that it made me appreciate the straight forwardness and honesty of a person like Rachel Simmons and an organization like OnPoint. I don't even have a loan yet, but am already so happy that I am working with Rachel and OnPoint no matter what the outcome.
May 14th, 2022

My friend recommended Onpoint to me last year and I have never had a better banking experience. The staff members are friendly and efficient and I appreciate the service I have received from them since day one.
Apr 14th, 2022