AT&T Store

Sales Rep Spencer went above and beyond for me when helping me set up a new plan with their service. He alleviated all my concerns when switching phone operating systems, answering all my questions in a professional and courteous manner. He made sure I was getting the best deal possible and made the process completely stress free. I highly recommend this store!
Mar 18th, 2024

Compassion isn't what I expect at AT&T. I went there to replace my phone after it conked out during one of the most stressful weeks of my life. Bit by bit, Kaiya assembled the phone and wireless plan that I needed. The final package was perfect. Kaiya displayed professionalism -- but I'll remember him for his kindness.
Feb 20th, 2024

Stopped in while I was already in the area to ask a completely unrelated question, and the ever so helpful Miss Mikayla not only got me the answers I was seeking, but also helped me to save an additional $10/month on my personal cell phone bill, which I wasnt even expecting since I am already an AT&T Mobile customer and have been for well over a decade. So nicely done, AT&T. Way to step up and go the extra mile, even in the little things to reward your long-time customers who have already proven their loyalty, instead of only ever striving to gain new accounts/business only. Excellent customer service, Mikayla! A++
Jan 20th, 2024

How to lose a customer 101. We went to this location to switch service. At first our interaction was great, until an existing customer walked in. The rep said shed just be a second and was going to check her in while we looked for our port number, something she could not figure out. I had it before she even walked over to greet the customer. She acknowledged and said Ill just be a minute. Well the customer started with this so going to take a while. She had multiple phones, iPhone imei numbers written on paper, just when I thought she might be done explaining she wiped out a tablet. She had a laundry list of questions the rep was ready to answer and solve all her problems. Now its been 15 minutes no communication from the rep, despite us clearly hearing every step of their conversation and realizing we were being disregarded, she took on a very complicated situation and left us hanging. While sitting there we received an email stating we werent eligible for the plan she was signing us up for because we needed to be Costco employees not just members as she stated. We jumped on the web and we were able to switch to Verizon in that time frame and we ended up with better service for $50 a month less. As frustrating as it was to be completely disrespected and ignored it worked out in our favor. We did walk out, the rep didnt even acknowledge we were leaving, she said nothing, didnt contact us after the fact. I was a loyal AT&T customer for over 11 years and I was ready to come back. I will say I am much happy being back at Verizon, the first carrier I ever used! In this world you have to work through the downpour to see the rainbows. Thanks AT&T for letting us use your wifi to obtain Verizon service!
Feb 18th, 2024

Mason the manager here is just fantastic. Creative, fast, and cooperative.
Jan 7th, 2024