T-Mobile

Worst Customer Service. They literally just find ways for you to call or they cant do it for some reason.
Mar 18th, 2024

This is the best tmobile there is! You want to be satisfied come to them! Great job!
Mar 1st, 2024

Jan 18th, 2024

Worse customer service ever. David the manager was a complete snob and refused to even attempt to help. I called ahead to see about coming to swap out a modem. Asked if I needed the bring anything aside from the modem. Nothing else needed. I had gone to this specific location since they were open ( 30 minutes away since the 1st location was closed) he wouldnt gone me the time of day since I didnt bring the cord. I said I would pay for the cord, even though I wasnt told they needed it, or offered for them to keep the new cord. He just walked away and refused to even attempt to help.
Jan 16th, 2024

I entered the store and was halfway greated by the staff. David (RAM), Amy, and another you g lady stood at the counter on their devices and failed to greet me at the door. Amy advised that I could come to the counter and get assistance. Amy lacks customer service and empathy for what the customers may be going through. She halfway helped with what I came into the store for. Because I needed to purchase accessories also, I asked Trendan to check me out, because his customer service was extremely amazing. At one point, a customer came in with their service disconnected and Amy refused to give any support, any options on how to restore service, and was adamant that the only option this customer had was to call care. As a paying customer and employee, I was very disgusted with the lack of customer from this team (except Trendan). Everyone was on their phones, having personal conversations instead of showing interest to the customers and their needs. Trendan definitely deserves all of the praises and more!
Dec 31st, 2023