Newark, OH Bank

Working with Kelly and First Federal is always a smooth ride! I've done several loans with them and do all my personal and business banking there and have always been hap ... more

I used to love this bank- Ive had an account with them since I was a teen/young adult. The last few years, its gone downhill with their customer service. I called yesterd ... more

Terrible. Couldn’t understand the customer service reps. Spoke quietly. Also left me on the line with no one on the other end. Terrible.

Great people. Better bank.

So fantastic after changing my phone and number I have to wait 14 business days to get my mobile banking access again. Looking to change banks

I needed to discuss my accounts due to receiving a notice that I would be charged high fees for my current accounts, and possibly the ones that they want to switch me to. ... more

Great people thank you for your help

Very helpful staff... would recommended to family/Friends!!!!

Aubrey truly cares about every person she comes in to contact with and is always going above and beyond to help everyone. Megan T is so sweet and she is always so positiv ... more

The slowest bank in licking country. Like how do they have 8 people working but one in the drive thru? I see for attendants but the rest just sit around and gossip instea ... more

Heartland Bank in Newark is an EXCELLENT financial institution. Its staff is thoroughly knowledgeable on all personal and small-business banking issues. As board presiden ... more

Listen, I've never bothered learning someone's name at a financial institution, because it's so rarely a good experience. But Ms. Workman was so helpful. By the time I le ... more

They have nice and friendly tellers there

Josie at the 21st street office is amazing. My card had fraudulent charges in very high amounts and I called in panicking. The customer service line for debit card charge ... more

Closed the lobby due to “Covid” only allow people through the drive thru which they barely process anyone. Waited 30 min for one car to get through in a line of 6 car ... more

Declined for a small auto loan with %60 down payment, and a good credit rating, perfect loan payment history, and solid credit payment history AND a co-signer . Because I ... more

Business hours say they should be open but their doors were locked, and there is no phone # to call

Dont try to do anything online very low tech bank good luck