Park National Bank: 21st Office

Josie at the 21st street office is amazing. My card had fraudulent charges in very high amounts and I called in panicking. The customer service line for debit card charges wasn't very helpful and she took her time to have me come in and helped me talk to them and calmed me down. She did her very best to make sure I get reimbursed for these charges. She's great!
Jun 26th, 2023

Declined for a small auto loan with %60 down payment, and a good credit rating, perfect loan payment history, and solid credit payment history AND a co-signer . Because I just got a raise in February, and the back office wants to see if I maintain the raise. Honestly blown away, Insulted and humiliated. Im self employed and since I made more money than I did the previous year, I was declined? For 6k? Looking to move my current loan from park national to another bank. HIGHLY recommend anyone who banks with park to move their funds.
May 22nd, 2023

May 13th, 2023

Michael was very kind & helpful getting my daughter & I setup for checking accounts.
Mar 17th, 2023

The drive-thru here is HORRIBLE. So slow and not sure why. Usually I don't go unless there is 0-1 other car in the drive thru because it's that slow. I just left and had to ask for my transaction back. Pulled in with no other cars & the guy said he'll be with me in a moment. Waited 7 minutes. All I had was a cash deposit, form filled out & my ID. Had to pick up my child from school & didn't expect to wait that long with no service. Definitely not the first time. If you have to bank here, go inside.
Nov 2nd, 2022