Chase Bank

Terrible. Couldn’t understand the customer service reps. Spoke quietly. Also left me on the line with no one on the other end. Terrible.
May 9th, 2021

Very rude employee!! I was in the drive thru at 4:55, there was a car in front of me that was making a transaction. When they were done and pulled away i pulled forward and the employee shut the thing so you could not get the device to send in your info. So i waited a minute thinking mabye she was doing something. Then she proceeded to tell me that since the car in front of me had such a large transaction she couldn't help me. Hiw us tbe person's transaction ahead of me have anything to do with me? Also she did not have to be rude about it either!
Dec 20th, 2020

*This was a call in* Extremely rude service! Told me they didn’t know what I wanted them to do about it! I was simply trying to get information on a transaction on my account that we didn’t recall making. I asked if she could give me more info to see if I’d recall the transaction. She never asked my name or account info and said I can see what you can see so I don’t know what you want me to do about it! She then said do you want to dispute it or not and I said that’s what I’m trying to decide I don’t want to dispute it until I know it in fact wasn’t me or my husband! In the rudest, snottiest voice she continued to say there was nothing she could do I told her she was being a *explicit* and I wanted to speak with a manager she hung up on me! Called back the manager Took her side and said I shouldn’t have used foul language! Called Heath branch didn’t even tell them the story just restarted my question they gave me the exact answers I was looking for and was polite and helpful thank you Heath branch!
Jul 5th, 2020

I have always had pleasant experiences with this location whether it was in the drive through or in person. The lobby was clean and the staff was professional. No complaints.
May 30th, 2020

The best Chase in town
Mar 12th, 2020