U-Haul Moving & Storage of Concord

Clarice Smith _{on Google}

Jan 23rd, 2024

I reserved the cargo van that I rented online, and that was a very quick and easy process. That plus the online check-in took me about 10 minutes. Picking up and dropping off the van was a different story.
The positive was the van I picked up was actually quite nice, and it was clean as well.
The negative was the customer service. One of the workers was extremely disrespectful to me at pick-up and drop-off. At pick up, she was rude to me right in front of the owner, yet she completely ignored it. At drop-off, I wanted to make sure I was leaving the van where the same employee wanted me to, and before I could even get the words out, she was yelling over me.
If you can deal with the poor customer service, this is your place. If your overall experience matters to you, I wouldnt recommend it unless youre in a bind. This is the second time Ive had an experience like this at this location. Great van, easy process, bad service.

Latisha Bush _{on Google}

Jan 7th, 2024

Terrible place to work , rude establishment, they steal and lie in the 855 concord location . They over charge and keep your money .

Keith Shankle _{on Google}

Dec 10th, 2023

Dear U-Haul, I had a great experience, and it was all because of Ms. Heather Trewyn she was Awesome! I will continue to do business with U-Haul as long as Miss Heather is always there, and I do believe she needs a raise! She has a great spirit and loving soul I most definitely give her {5 Stars} for a great customer service and for a Great Experience from a friendly environment from the U-Haul! Thanks!

Mychal Byrum _{on Google}

Nov 23rd, 2023

Very chill staff, will go here again the next time I need a truck