Charlotte, NC Car Rental Agency

great service and easy pick up

Beware of Avis. At several airports recently they were severely understaffed - my latest rental reeked of smoke, but there was only one person at the Preferred counter w ... more

We had to wait for 30 minutes or so to get our car while they were validating my insurance over the phone (this is new). Then they incorrectly charged us over $300 for ex ... more

It's was a great experience no issues in and out from start to finish

Rented 1 car for 1 week in Aruba in Dec23 took 40 minutes to get us at the airport from 1 mile away( it was NOT busy, we were their only customers). Then they would not ... more

The place is a joke. We reserved a week in advance and when we got there they said there were no vans available. They screwed my vacations. !!

Office is located off the airport but it's an easy shuttle ride at just 5 min. It took less than 10 minutes to get the keys. The car was very clean and new. I would defin ... more

I rented my car from Enterprise at Charlotte Douglas airport I rented for a emergency trip. It was to be picked up at 8:00 p.m. at night I think the office closes at 8:00 ... more

Fast and easy All employees were kind and friendly

Every single time I go to this location, I'm impressed by how quickly and well I'm treated. The first time, i just thought that it might just be the person I was working ... more

Made a reservation & when I arrived to pick it up the process was smooth, fast, & professional! Thanks to everyone there for helping me! S/O to Will for keeping me update ... more

It was good just a little minor situation but overall it was a good experience.

If you're renting a car from here, make sure you get Richard or Ashton. Very professional and personable people

What a joke. The express line has over 30 people waiting for a car and only one person working.

Trash

When you pay good money to rent a car for vacation, you expect reliability. My car had bald tires, with no threads and smelled like oil burning. I can't even believe th ... more

Great service. Get price awesome people to rent from shout out to kyla and the rest of the team great job

Never use Budget. They are terrible. We needed a truck for moving our daughter to VA and she booked one to pickup in Kannapolis. We go to get the truck and they say they ... more

I do not recommend this location. The manger Joey is rude and predatory. I was charged for an extra day and I did not keep it an extra day and he tried to tell me I did. ... more

Maya was so pleasant and helpful very nice to work with all employees were very attenative to customers

They had no cars available even though I booked ahead. The staff was discourteous and unhelpful, and that front door was annoyingly loud. Every time it swung open I had ... more

My experience here at Enterprise has been nothing but Great! Andrew I thank you for being so kind and helpful.Everyone here is nice and respectful. I will recommend my fa ... more

Amazing service, highly recommended for local and domestic travelers!!

Site worked

Quick and great service

This was the worst car rental experience I have ever had in my life. Did not provide me the car I reserved. Charged me $50 for cleaning even though I returned the vehic ... more

Great service!!! Highly recommend!!!

I want to give Nette the upmost respect she's a wonderful lady and I respect every time I come to Avis she helps me out if she makes her own good and is it smooth smooth ... more

I absolutely love the customer service!!! Veronica definitely has a great team!!!

They never on time. Said open at 8am but they never there on time

The worst customer service experience of a rental car company Ive came across. This branch advertises for one way and round trip rentals and when booking through an Avis ... more

Awful service. I rented a car and when I went to the office they didn't have anything. On top of that the answer was that is not their fault and they couldn't tell me for ... more

I've been here over an hour with two kids bouncing off the walls. Apparently the system is locked out and they can't create a contract. Was told 45 minutes ago it would ... more

After a stressful day showing up for reservations at 6 other rental agencies and finding no other cars, they were so polite and helpful they had held our reservation with ... more

The best thing about this location is that all of their competitors are so close by.

Need to update website they are closed but says open until 4. An employee was there but would not help as said were closed.

Courtnee and Kiera were amazing. Another rental company screwed me over and I was stuck. They literally saved me. Thank you so much. They were sent from heaven.

Nice customer service and car

This location was very helpful and informative. They were a little busy when I arrived and completely booked but I was seen in a timely manner. Drop off was even smoother ... more

Mason and Macie always make sure I have the best experience! Their kindness will make your day, and their efficiency is very appreciated. I wont go anywhere else in Charl ... more

PLEASE DO NOT EVER!!! RENT FROM THE SUNSET RD LOCATION VERY PREJUDICE RESERVED A 26 FT BOX TRUCK ARRIVED AT THIS LOCATION AND HE REFUSED TO RENT ME THE TRUCK. ANOTHER CUS ... more

Junks. Better off with Penske.

Easy drop off frfr

10/10 would highly recommend

It's a car rental service that doesn't honor itself. They charged us in cash Didn't inform us that on our return they would be closed There's no Dropbox for the car keys ... more

Got our car super fast and were on our way.

Muy encantador el lugar

Manager was really rude and snobby.

Be careful using budget and careful going to this location. Their payment system charges you twice if you prepay. So if you prepay they will charge you AGAIN after retur ... more