Syracuse, NY Federal Credit Union

Nice atmosphere with kind people working there. I was able to open an account quickly and smoothly. Having my card printed on site was new to me and something I appreciat ... more

Wouldn't allow me to reset password over the phone. Been on the phone for 2 hours and never got a real person. Posting this while on the phone for 3 minutes on my 5th+ ... more

Great quick service.

Terrible service. The only reason I stay with this credit union is the amount of years I have in. The reps are horrible, they do not process requests, they don't underst ... more

Very nice people to do business with

I have been a member of empower since 2016 and I have no complaints. The crew is very nice and kind. They always solve my problems

Great people super sweet and personable

ATM’s are always empty. Inside service is poorly trained.

Inquired about a consolidation loan and got a lecture on finances

They make up "rules" as they go. They charge more fees than Chase Bank. Their customer service is negative 1. They don't treat all customers equally, if you catch my drif ... more

(Translated by Google) Excellent (Original) Excelente

After a complication with an over the phone transaction the manager gave me nothing but attitude and acted as if I was inconveniencing her to solve the issue with my fund ... more

My experience was terrible. Management was hardly ever there or took every other week off. Nobody is professional besides the two main desk people. If I could rate it zer ... more

Apparently only Vets or hospital employees can use this location.

This bank is the worst. I miss SEFCU. Taking all my money out & moving to a new bank. They lie to you, telling you one thing & the assessor another thing. What a waste of ... more

My kids cant get the money out because it closes to early