Empower Federal Credit Union

Feb 1st, 2024

Oct 15th, 2023

Nice atmosphere with kind people working there. I was able to open an account quickly and smoothly. Having my card printed on site was new to me and something I appreciated. Much better experience than my old bank. Caitlin helped me open an account and was very kind and knowledgeable. Great experience!
Aug 7th, 2023

Can't do any banking without constantly going to the branch. Over the phone customer service wait limes always greater than 10 minutes and then hangs up on you. Constant fraud declines even when informing them of charges ahead of time. Will still hold finances when they have declined due to fraud so your account is less the fraud amount until they release it. Leaving Empower as soon as I can.
Jul 27th, 2023

I had the worst experience this morningI was the first with 3 other vehicles in the drive thru. The drive thru open at exactly 830am. I filled out my bank slip and sent it to the teller. It took almost 8 minutes before someone came to the camera to speak with me. The first teller was nice she asked me how I wanted my money back I told her and she said my money would be right out. Almost 7 minutes goes by another teller comes to the camera and asked the same question Im like whats going on I just talked with a teller and now you whats going on. The second teller informs me shes the only person distributing the money and thanks for being patient. Now Im mad because for me to be the first in the drive thru and all the other cars that was with me has done their transactions and left Im still here. After waiting another 5 minutes I ring the bell a 3rd teller gets on and say we were doing audits your money is on the way out. I said doing an audit for what everything in my account is from direct deposit. I also said its because Im black Im not supposed to have that much money in my account thats prejudice. As Im sitting watching 3 tellers in the camera all looking at me. After 24 minutes I finally got my money. Stop judging people I work hard for everything I have
Mar 26th, 2024