Payless Car Rental

i picked up my car on the 18th od April at the Omaha Airport. Everything was great , a new car and just what i wanted . I got to Sioux City and the next day i noticed the tags were going to expire on the 21st and i had it rented until the 30th. I called customer service and they said they would check into it. About 15mins later i received a text to drive to the Sioux Falls airport and they would exchange it. i drove the hour up there and walked in to the Avis rental .I told the man behind the counter that i was here to exchange a car . He said they do not deal with payless and there isnt one there. i showed him the text and he said that means nothing to him. Needless to say i was getting a little upset. i went back out to the car and called customer service again. i talked to a gentleman who said he would transfer me to someone else. The call was droppped. i called back and talked to another person, they said they would transfer me to someone who could help. It went to a number no longer in service. i then called and talked to a women who said she would look into it and call me back. She did call back and told me to go back to the airport and they would exchange. I went back to the airport and talked to the same guy i talked to before. i said you should have a message here is another text that you will exchange cars , He said i have not received anything stating that.i then asked him to go check his messages .10 mins later he came back out and said all i have is a pick up. i said that wont work i am taking me 85 year old mother to my aunts funeral and she cant get in and out. he then stated well i guess i cant help you. Most of your people i dealt with were very nice and were tring to help , this guy was a jerk .
May 2nd, 2023

Requested small economy car, but received a gas guzzler that reeked of tobacco and was poorly washed. No small cars were apparently available
Apr 30th, 2023

I'm at my witts end with this company. I have called the customer service multiple times and all I get is hung up on. And told me that they can't help me. I rented a car april 5 thru the 8th, returned it on time, only thing I didn't do was fill the tank because I didn't want to turn in late. I prepaid for the vehicle weeks in advance, and then i get there and am told that i have to pay 250 deposit, so i do. i HAVE YET TO GET MY DEPOSIT BACK. in stead i get a bill and receipt says i returned the car late and without gas and being charged 90.00 so i talked to the first customer service gal. she says ok im releasing the deposit back and refunding me for the 81 they charged me for gas. gave me a case number and everything. fine. so the card you guys have on file for me got stolen when my wallet was stolen at work later that day. i call back and they said there is nothing they can do to call my bank. so i call my bank.and since my card is deactivated and they are sending me a new one they said to call rental place. now i know any bank transfer deposit whatever can get a stop payment and i can either give them a diff account card ort get a check. they said absolutely it isn't possible. payless car rental is robbing me for my money and if you cant help me who can? I'm so mad.
Apr 21st, 2023

Great and efficient service. Good quality cars
Apr 17th, 2023

Car received was dirty and smelled
Apr 16th, 2023