Verizon
-
1286 E Battlefield St
Springfield, Missouri 65804 - (800) 880-1077
- Website
Hours
Chamber Rating
-
J EcoBoost
I walked in there a Little over a month Trade my old phone in. They Advertised s24 +Galaxy. I didn't pay attention The person give me a s24 Galaxy.
Apr 9th, 2024 -
Rick Baker
Dont step foot in this store. Ive had two bad experiences with them this week to the point that Im switching to T-Mobile.
Apr 3rd, 2024 -
Taye Kimmel
Mar 30th, 2024 -
Philip Herzog
What you should know: This is the second time Ive come to this location and had unhelpful/bad service. Why It Matters: After an hour on the phone with the corporate number, I was told to go to an in person store to finish what we started. The second I shared why I was in the store, I was passionately told by the employee they cant help me here. Instead of helping me find alternative solutions, they were quick to tey and get me out. It felt like I did something wrong by asking for help and trying to find solutions. They finally gave me a number with instructions. They said call this and shared next steps, which I tried 3 times and they didnt work. Solution: Long story short, I went to a Verizon store in a neighboring city and they were a great help to me. Avoid this location - its a waste of time and will only cause frustration.
Mar 26th, 2024 -
Jeanette montgomery
Very poor service was never greeted when walking in then when I approached a CSR he rudely said what do you need. With his head down and typing on his hand computer the whole time not even looking up but once. When I told him that I was here to return a hot spot that was not working & that kept saying out of service he said rudely asked have you activated it? I said yes and that its worked for only about 5 out of the twenty some days I had it. He opened the box turned it on kept typing on his computer and said there is a restocking fee. I asked him if I was inconveniencing him because he seemed to be upset. Then I asked him if the restocking fee could come out of the return amount that I would be due because Im returning it early and he rudely said well youve had it 20 days. Will that be cash or card for the fee? Then I asked then he went back to get my receipt. I then asked another CSR worker for the gentlemans name that was helping me and he told me he could not give me that and that I needed to read his name tag. When the CSR man came back he had no name tag. I asked his name which was Zack & also asked for the managers name who was not in office according to Zack. The customer service in this store was very rude.
Mar 26th, 2024
About
Verizon
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Products
- Business cell phones
- Business mobile hotspots
- Business tablets
- Business laptops
Services
- Mobile plans
- Wireless Internet plans
- Voice plans
Brands
- Apple
- Samsung
- Motorola
- Kyocera
- TCL
Languages
- English
Questions & Answers
Q What is the phone number for Verizon?
A The phone number for Verizon is: (800) 880-1077.
Q Where is Verizon located?
A Verizon is located at 1286 E Battlefield St, Springfield, Missouri 65804
Q What is the internet address for Verizon?
A The website (URL) for Verizon is: https://www.verizon.com/stores/details/missouri/springfield/springfield-south-1024486/?CMP=seo_b_x_vz_oth_ot_2022_08_website
Q How big is Verizon?
A Verizon employs approximately 20+ people.
Q What days are Verizon open?
A Verizon is open:
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Sunday: 10:00 AM - 5:00 PM
Monday: 9:00 AM - 7:00 PM
Q How is Verizon rated?
A Verizon has a 3.8 Star Rating from 953 reviewers.
Hours
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Ratings and Reviews
Verizon
Overall Rating
Overall Rating
( 953 Reviews )J EcoBoost on Google
I walked in there a Little over a month Trade my old phone in. They Advertised s24 +Galaxy. I didn't pay attention The person give me a s24 Galaxy.
Rick Baker on Google
Dont step foot in this store. Ive had two bad experiences with them this week to the point that Im switching to T-Mobile.
Taye Kimmel on Google
Philip Herzog on Google
What you should know: This is the second time Ive come to this location and had unhelpful/bad service.
Why It Matters: After an hour on the phone with the corporate number, I was told to go to an in person store to finish what we started. The second I shared why I was in the store, I was passionately told by the employee they cant help me here. Instead of helping me find alternative solutions, they were quick to tey and get me out. It felt like I did something wrong by asking for help and trying to find solutions. They finally gave me a number with instructions. They said call this and shared next steps, which I tried 3 times and they didnt work.
Solution: Long story short, I went to a Verizon store in a neighboring city and they were a great help to me. Avoid this location - its a waste of time and will only cause frustration.
Jeanette montgomery on Google
Very poor service was never greeted when walking in then when I approached a CSR he rudely said what do you need. With his head down and typing on his hand computer the whole time not even looking up but once. When I told him that I was here to return a hot spot that was not working & that kept saying out of service he said rudely asked have you activated it? I said yes and that its worked for only about 5 out of the twenty some days I had it. He opened the box turned it on kept typing on his computer and said there is a restocking fee. I asked him if I was inconveniencing him because he seemed to be upset. Then I asked him if the restocking fee could come out of the return amount that I would be due because Im returning it early and he rudely said well youve had it 20 days. Will that be cash or card for the fee? Then I asked then he went back to get my receipt. I then asked another CSR worker for the gentlemans name that was helping me and he told me he could not give me that and that I needed to read his name tag. When the CSR man came back he had no name tag. I asked his name which was Zack & also asked for the managers name who was not in office according to Zack.
The customer service in this store was very rude.
Overall Rating
Overall Rating
( 953 Reviews )Write a Review
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