Verizon

I went to pay my bill months ago because I couldnt access my account online or over the phone. It took forever to access it there, a representative had to call another representative on their customer service line. My phone also stopped working in the store so I had to buy a new one the same day. The one I got is already sapping its battery like its 4 years old. Overall a horrible experience, Ill never go back to this store.
Jun 12th, 2023

I went Sunday to talk about an upgrade and the employee acted like I was bothering him. I couldn't get my upgrade without my brother in law. Which I understood. I won't be going back to get my upgrade. I will be going out of my way to another Verizon store just to avoid feeling like that again. Customer service is everything now days and if I'm not getting it I will go somewhere else.
Apr 22nd, 2023

It was a very odd experience. They kind of just look at you whenever you ask a question about topics like, you know, phones. Why have a store if your answer to every question is, "You'll need to call customer service." My man, you work in customer service. This is the physical location for customer service.
Apr 19th, 2023

Mar 22nd, 2023

I'm not uderstanding the way verizen handles the warranty on the screen savers. Now Verizen sells the screen protectors they sale the warranties all in store but when it comes to using the warranties they tell you that you have to call the company. I would think that they are agents of the company, if they sale their products and sale there warranty. So now I have to call the company to use my warranty and my item is free but they have like three or four options to get my items. It goes from ten days to next day I think, depending on how much you pay for shipping. And it starts at 9.99. Now This is the kicker them I have to take the item back to Verizon so they can repair it. Its like I go around in circles so they can add another charge on me then I go back to the place that have the items and can fix the items. I will never understand this process, are they agents of the company or not. It seems like every company tries to see how much money they can get from the consumer. With these computers system it wouldn't be hard to track the warranties. Verizen had no problem finding out I had a warranty and with what company my warranty was with. But I guess its asking to much to have a one stop shop unless i'm buying everything new and adding warranties. Thank you for taking my complaint.
Apr 16th, 2023