Verizon

Mar 5th, 2024

Dahara was awesome! She was so helpful helping me with a billing issue. So glad I went to her store!:)
Feb 23rd, 2024

Whitney was exceptional in helping me problem solve the issue I came in with. She was willing to teach me what I need to do, spent quality time showing me how to do things and then made sure my phone was in perfect shape before I left the store. A quality manager who sets a gold standard for her fellow employees!
Feb 4th, 2024

Worked with Seth about Verizon home internet. Seth was very helpful and suggested I give it a try. Setting up the wifi was super easy, and it is more than adequate for our needs. So happy with Seth's service and advice as the $65/month savings.
Jan 27th, 2024

In October of 2023, I went to a Verizon store to update my phone and was offered home internet for $35 a month. The salesperson explained to me that it would be cancellation-free at any time and with no fees. I tried it for a month but decided to cancel the next month because the internet simply did not work for me. Alright. I went to the store to return the equipment, but they could not accept it and asked me to call Verizon to request a return label. I received the label and returned the equipment, but I was still charged $540 for it. I went to the store hoping to understand why I was charged and was told to call 611 for support. After over 10 hours on the phone over multiple days, talking to multiple representatives who acknowledged a Verizon error to me, I was given a reference number that was supposed to assure me about my reimbursement, but I was never reimbursed! Today, after two hours on the phone, the representative gave me a credit of $200 for the inconvenience. After affirming that I was just waiting for the transfer to be made to my bank account, he informed me that he was unable to get approval for the reimbursement. I can't afford to pay over $500 for something I returned. I have kept all the texts, phone calls, emails and am ready to speak to a supervisor or someone higher up in the customer support hierarchy. How can I be helped? Thank you.
Jan 22nd, 2024