Verizon

I switched to Verizon back in October and have had nothing but problems. The sales associate, Rick I think, might be the dumbest sales rep I have ever worked with. He had nothing but lies. But i guess that's what weak sale reps do. They have to lie to make a sale. I was told I would get $200 for each line I switched to Verizon. I only got $200 because he did not process properly. I was told i get a discount for auto pay. Nope... He didn't process that properly either. Had to get on the phone with customer service 2 times for over an hour to fix that mess. Was told I would not have activation fess. Nope over $700 in fees. Another call to CS and they only gave me $120 credit. Switching to Verizon was a huge mistake, at least doing it in this office.
Apr 7th, 2024

Customer service here is terrible. One of the associates tried to charge me $20 for a SIM card because one of our phones is malfunctioning. When I questioned why wed have to pay when the phone was still under warranty and protection, he told me to go to a corporate location and very vaguely told me where I might be able to find one. This guy was absolutely no help whatsoever and this experience made me question why I even use Verizon as my cell carrier.
Mar 15th, 2024

Verizon Wireless' cell service aside, the service at these third-party locations is subpar. Their salespeople bounce around from store to store and are hard to get a hold of and no one else in the store can be of service. There is no manager to provide higher-level access or service. If you are in the market for a Samsung phone, just buy it directly from Samsung's website. Samsung has the same prices, they will ship directly to your home, they will answer the phone, and you can get your multiple orders as soon as each becomes available, instead of having to wait until every item is on-hand. Samsung provides free shipping and return shipping of any trade-in.And best yet, you don't have to deal with Manchester traffic.
Jan 15th, 2024

Went here to get a new line. I was approved. Then he was requiring me to add things to my plan and extras I wasnt interested in. He collected my social and then he says I was approved. When it came to adding the extras i declined. It was around close and I just feel like he didn't want to complete the activation without extras. Then he asked me to leave in a very aggressive way. He told me I had to come back tomorrow. I felt he refused my business and asked me to leave because he wanted to go home. They chose at 7 and I came in at 630. I they looked mad when I came in. I was a new customer. I was excited to get a new line. He was very aggressive I felt threatened. I hope the owner gets to watch the video. Money and activations walking out the door to another Verizon store. Very prejudice workers.
Feb 4th, 2024

Called thos store to inquire about starting new line, someone picked up the phone and immediately hung up. Never again. Avoid this store!
Jan 13th, 2024