Medford, MA Insurance Agency

Deirdre goes absolutely above and beyond and we can't recommend her enough! We had a very unusual situation - a cargo van converted into a campervan - which many other in ... more

Have been with Bates insurance for many many many years have our vehicles , Home it's just a pleasure to work with Joan and the staff they are like family my mom started ... more

Impossible to work with Brian. He is always busy, never calls you back. I got my insurance with another company and today I got a mail from MAPFRE Insurance for Notice of ... more

The staff have always been very friendly and helpful. I have been at the agency for my cars for over 40 yrs. I, recently, bought a new car after an accident and helped me ... more

David helped me get my Vespa insurance- very smooth and quick process- thanks!

I decided to cancel all of my policies with this firm after extremely rude and unprofessional internal emails were accidentally forwarded to me. They did not behave in a ... more

Excellent service at Gilbert Insurance Agency. Joan and Nicole go above and beyond to assist you with all your car/home insurance needs. They're very patient, kind an ... more

They are the best!!!

Been with this firm for 15 years now. Many years ago, I shopped around for someone better , but these guys were the best in terms of pricing and also quick response. Just ... more

Love this insurance agency! The best around.

We have worked with the staff for many years. They are extremely helpful and deals with our car insurance issues quickly and efficiently.

My family, friends, and I have been going there for about 20 years. They do an awesome job.

Outstanding service knowledge and professional attention to details!

I reached out to them for a qoute and I must say that it was great actually getting to talk to a person. Cathy was an absolute pleasure to deal with and they have gained ... more

Hardworking staff with great prices and fast turnaround on estimates.. Always there for support be it a new quote, help with claim, or questions... Definitely worth takin ... more

Excellent customer service

Hours and contact info should be updated. Complete waste of a morning. Supposed to have been open 2 hours ago but nobody is here. Nobody answers phone.

Personal, knowledgeable and great service!

The agent doesnt return my calls neither do the secretary Ive been calling for 3 months trying too add my grands on their parents insurance its very frustrating

Everyone reading this you are not alone. We are all going through it and there is ZERO accountability, remeber this next time you vote

Worst insurance company Ive ever been