Germantown, MD Financial Services

Pam did a great job with helping me with my return and answered any questions I had. I will come back again next year

Friendly, knowledgeable, and efficient. Thank you Carlos for taking me at the last minute.

I really cannot say enough great things about Jim Ruth at Potomac Financial.  He is so knowledgeable and always looking out for his clients best interests.   He gives the ... more

Nice people at this location. Easy to work with and thw staff are very professional.

Terrible service, half an hour waiting for help and the lady Idalia in charge of helping in the back laughs and laughs with someone talking and just comes out and says a ... more

Horrible horrible bank. Every time I need to replace my card it seems theyre getting more and more thin. Honestly think my card will only last 6 months and feels like pap ... more

Prior to retiring from the Federal Government with 35 years of service, I was unsure how to navigate the world of investing outside of the government's TSP program. I ta ... more

Was very convenient for me, but now they are gone. Need to go a little bit further for a branch.

This Suntrust branch is permanently closed by Truist.

Very knowledgeable on how to reduce the amount I pay as well as careful to let me know what I can and cannot do legally. Flexible with their time and was able to meet wit ... more

Instead of sleeping in on a saturday, I showed up at 9:30 AM just to find out my agent didn't even show up to the office for my appointment. So instead I'm now waiting fo ... more

Everything was okay until I deposited cash and my money got stuck

Friendly staff, excellent customer service. I always feel so welcomed and enjoy visiting this branch. The manager is very understanding and handles situations the best of ... more

Talashia Had great customer service. I would definitely recommend.

If there was zero, I would give them a big zero. Very poor customer service. I went to the branch to withdraw money. I asked to use the bathroom, the manager said its not ... more

Completely incompetent staff that is not at all responsive to customers concerns. I had a wire transfer set up for a good sum of money to go to another bank and they fail ... more

Nice helpful staff working hard within banking parameters. No lines and pleasant service, thank you for giving an option without a wait

Whats the point of having a phone if it is NEVER answered?!?! Truly baffling!

We scheduled an appointment with a banker on a Saturday morning to talk more about our account. Michael Wu went above and beyond by answering all the questions we had, li ... more

I walked in and was greeted by the teller, after telling the teller what I had come in for she had me sit down with Marco Soto. He was amazing and I had a first class exp ... more

Always very very friendly at this branch. Pleasant small talk while working quickly. That's a winning combination for me.

Joke of a branch. It's not a real branch. No help at all. Just a person sitting at a desk scrolling thru social media

Very poor customer service. This is the second time I visit this branch on a Saturday and I get nothing done.

It is not a bank. Just an ATM inside Giant. Don't waste your time.

The worst absolute worse if there could be negative stars I would give them that. Customer service is by far the rudest unprofessional service ever. They lies, hang up o ... more

Our business has dealt with NCR for over 30 years. They continue to be on top of technology and have an excellent service and support team. I would highly recommend the ... more

Love the financial education component of ARCs services. It really provides the opportunity to make a well informed decision!

Dawn at the contact center is rude!