Truist

Always very very friendly at this branch. Pleasant small talk while working quickly. That's a winning combination for me.
Dec 11th, 2023

Why not 5stars? There is a location near Hanover MD. My last experience- horrid! Simply never go there if time means something. Most recent was like 10stars. An example of banking under promising/overdelivering. Had two pending transactions in my checking- needed them to drop before posting. A lot to ask- but they were able to do it. Typically those need to post then you go through a chargeback situation. Anyway- 4stars and thank you.
Nov 10th, 2023

On a weekday morning, Monica had me in and out the door surprisingly fast while maintaining both professionalism and kind demeanor. Likewise the branch manager was very courteous but did not attempt to pressure me and to discussion of more services or delay me in any way. 10/10 recommend.
Oct 11th, 2023

Do not even think about opening an account at this branch if you are in a non-profit organization! My non-profit organization attempted to make an appointment at the branch to change the signature cards for the account due to a change in office holders for the organization. I contacted the branch to make an appointment to accomplish what should have been a routine transaction, since our organization had already contacted Truist at its customer service number to find out what paperwork we needed to bring with us. I had to leave a telephone message because Truist can't be bothered with having actual human beings answer phone calls at the branch. The person who called me back led me to believe that my organization would have to locate the people who set up the account several decades ago in order to alter the signatory authorities! Still scratching my head about how Truist can get away with putting these roadblocks in place for non-profit organizations who rely on volunteers to do their work. My organization may have to close its account at Truist and open an account somewhere else in order to empower the current leadership to have control over the organization's funds.
Aug 4th, 2023

My wife and I came in to address some things with our account and Monica was so wonderful to work with!!!
Jul 17th, 2023