Capital One Bank

Mar 23rd, 2024

They dont care at all. Ive been a customer since they were Chevy Chase Bank in the 80s and lived in the Kentlands for a few years in the 90s but have moved since. Every time go to the Kentlands branch they act annoyed Im there and dont help at all trying to solve things that shouldnt be complicated. Even getting change for a $20 you just withdrew is complicated for them. They make mistakes and blame the customer. It unconscionable they would lose a deposit in the first place. The Fallsgrove branch (5 star for sure) is quite the opposite. So friendly helpful and professional. Kentlands crew seems clicky and unprofessional.
Mar 9th, 2024

I went the branch for notary service since I am a capital one customer and they did not seem to want to give me the service, and asked me why came here instead of just going to other banks. It's so rude and ridiculous. I'd like to give them 0 star if google had it.
Nov 21st, 2023

Yana is so professional and helpful.
Oct 9th, 2023

One of my customers wrote me a Capital One check. I went with my current valid driver's license. They asked me for my social security number so I gave it to them. Then they wanted another form of ID on top of my Social Security and driver's license. So essentially I would have to be walking around with my birth certificate or anyone who wants to cash a check there will have to have a car title so you have to have a car or a debit or credit card from another bank which means you have to have a bank account to cash a check even when you have ID and your Social Security number it's absolutely ridiculous. I'm completely sure they don't tell people who are thinking about opening an account there that if they write checks to people to make sure they ask those people if they have credit cards debit cards or car titles so that they can cash the check they are writing to them. Banks are making themselves more and more
Oct 12th, 2023