M&T Bank

A dear friend of mine faced some identity theft issues this past weekend. It was a huge, intimidating, and stressful occurrence. However, with the help of Ms Diana Ortiz, she calmly and successfully managed my friends accounts and put her mind at ease. I cant say enough positive things about how the entire situation was handled by everyone at the branch, but Ms Ortiz went over and above.
Jan 30th, 2024

Not enough workers during lunch time...may need to make an appointment if more than depositing or taking money out...
Sep 17th, 2023

I've been a long time business customer of M & T. In February i had check fraud. A check to a business was cashed by someone else using mobile deposit. I reported this to the bank 3 times. Each time they tell me that the fraud dept is working on it & will call me. I've waited 8 months I have not received one contact from M & T regarding the fraud case I identified. I'm out $ 500. Very very frustrating. I've noticed in other states that M & T customers file complaints with the local banking commission because M & T does not do anything about fraud cases under a certain amount. Each time I ask the local branch, they say the fraud dept will call me and that i cannot call the fraud dept directly. I'm not sure they have fraud dept??
Aug 12th, 2022

Apr 27th, 2022

Mar 28th, 2022