UScellular

Blanca L-J _{on Google}

Mar 24th, 2024

Spencer made upgrading our Androids very easy. He listened to our needs and found the phones we wanted. Very knowledgeable!
Though we live closer to Altoona we will keep going to this locale.

Scott _{on Google}

Feb 12th, 2024

I got completely screwed by Zach at this location. If you port your number from out of market, they dont tell you that your MFA text codes dont work because US Cellular doesnt actually have the number another service does and your number is treated as VOIP and not cellular. This in turn caused number porting hell that resulted no less than 50 calls to support in 2 weeks. Also your trade in wont be submitted correctly a pristine iPhone 14 Pro traded in was never credited to my trade in your phone get an iPhone on us promotion. It was all to get a sale and it was sloppy at best. Avoid at all costs. Your sanity will thank you later since it looks like Ill be going to arbitration with US Cellular soon.

Michelle Modlin _{on Google}

Dec 26th, 2023

I went in with a family member that is on my plan to get them a newer and better phone. Alex is SO awesome!! He made the whole process very easy and explained everything. He even advised about my current plan that is very old explained about a new plan that would lower monthly payment alot. He is very customer oriented and listens to questions and explains things so well. I set up a time with him to go and get myself a new phone.
Thank you Alex for your honesty and great service.

Anonymous _{on Google}

Jul 14th, 2023

US Cellular is by far the worst phone company. They don't take the time to listen to your concerns. The way they put their bill is super confusing and they won't sit with you to explain it. One of the rep (Brendon or Brandon) in this store is a condescending a-hole and will belittle customers and won't let them talk. He will talk over you when you are trying to explain something. When we first got our phones, he switched the Sims cards and assigned the wrong numbers to our phones luckily this is something customer service was in the mood to fix. Then he added insurance even after telling him multiple times we do not want it.
Talking to customer service is a nightmare. They just always say to go in store if you have any concerns.

Laura Blythe _{on Google}

Jun 6th, 2023

I was helped by Riley at this store, he was awesome. I needed help setting things up better for me. I had messed with it and was pretty lost in what to do. Riley was very helpful and polite and patient. I visited this store a couple of days ago. A young man named Alex helped me. He helped me with a lot of things I was so appreciative.