UScellular

Walked in to see if they can help with iPhone problems. Workers was there. Dont greet you or say anything. They acted like they so busy! So busy they dont have times to say hello! They dont a cares about their other customers! Worse place! DO NOT GO THERE!!!!!
May 13th, 2023

Chris Wilkins provides excellent customer service. Prompt and undivided. This is the 2nd time I've visited the corporate store in ankeny and both times, as soon as i walk in the door, he immediately stands and acknowledges my arrival. Chris is very polite and professional. All my future visits will be with Chris.
Apr 27th, 2023

We had a great experience with Crystal, she was great help, she was great. She explained every question we had as well as made choosing what we bought so much easier. Only gave it a 3 star because the displays didnt all work. How do you expect someone to buy a $1800 phone when you can even turn it on because there is no power to it!
Sep 30th, 2022

Service is good, but our wait time was an hour to finally get service.
Sep 7th, 2022

Incredibly impressed with Crystals service- by far the best service Ive ever experienced in ANY cellular storehands down! She took her time to explain the different phones, plans and watches and made sure we were happy with our service. Crystal deserves a 10-star rating and should be recognized for her high-caliber customer service skills! I am however disappointed with the store- why hasnt Management taken care of the power running to the demo phones?!? How do you expect your reps to sell smart watches and a phones for $1,800+ when your employees cant turn them on?!? That already creates barriers for your employees to offer the best service as soon as a customer walks in! This isnt a supply & demand issue- its a maintenance and management issue! Cmon US Cellular- you can do better!
Sep 17th, 2022