Honolulu, HI Bank

Good service

Great, friendly, helpful and wonderful service! Keep up the good work.

She is very helpful and fast every time I go there 🌺

It's a well staffed location so it's great if you work downtown, but there's no parking anywhere nearby so you're better off going to any of their other nearby branches

Seems like almost all the tellers are in training. Transactions take a lot longer than they used to. Only a few tellers around off and on in the week who I've known f ... more

very bad and slow service! long lines. I got into a difficult situation while traveling, we ran out of money on the card. But I had cash. We could not buy a ticket home d ... more

I worked with Reyn Sugai and Amber Hong to get my first mortgage loan on a new house through American Savings Bank. The process with them was seamless! They were always ... more

I'm not a customer, I just wanted some rolls of quarters. They gave them without any problems and the customer service was nice for that interaction

Mr. Brad Nelson, what a Great young man you'll find him in customer service. He helped me set up my account and explained it in a understandable manner. All the while hel ... more

Very friendly and service is outstanding!

OMG! If theres a true definition of NO SERVICE OR PROFESSIONALISM PROVIDED HERE, its here at this location. They absolutely go out of their way to make sure you jump thro ... more

I had kept getting a payment denied for a phone I was trying to purchase. The teller (really wish I could remember her name) looked into the issue, and got rid of the blo ... more

R u Re0pened.

N0 L0ng Line.

It's okay but it's a SMALL branch so because of Covid-19 theres always a LONG LINE for both to go in the bank and the ATM.

Unfriendly service,

30-40 minute wait to speak to customer service for an error on fhbs side. Can't do business like this. So frustrating. Gonna find a better bank.

Excellent location. Great service provided by the tellers, who are really professional, and provide great service to their customers who they treat individually and with ... more

Hours say open at 8am, but doesn’t not say or clarify that they open at 8am for seniors only…

Booked an advanced appointment at 9:30 AM for opening a new account and a discussion about possible mortgage/financing options. 30 minutes after our arrival, no one check ... more

This is about the worst bank on earth. Does to show you what a bank is like when they don't have competition.

Shout out to Dylan..great customer service sir🤙🏽🤙🏽🤙🏽Made it so easy for me while paying for both loans,in and out..some guys like to talk stories while ... more

After lunch visit near 2pm. Line built up to 6 people. Clerk left for lunch, another clerk went off to do something else. Staff at front concierge couldnt help with anyth ... more

Fridaypayday for everyone and rentbut 2 tellers to take care Line is ridiculously LONG!!! What a very irresponsible way of taking care of your customersthe ones you acted ... more

I have a small business account and try to PIN number and my account closed and I had Owe money to bank I called and visit OMG somebodys use my account pay phone bill ATA ... more

Since the beginning of 2023, there have been a number of unauthorized withdrawals from my First Hawaiian Bank account that I don't remember. I have contacted First Hawaii ... more

Slower than any other branch. Slower in reflecting account. Buster than any other branch

Horrible service first they tried to charge me for cashier checks. When I get them free thru my account, I had to explain to the clerk these. They, being an employee, w ... more

Asb sucks

Its a bank. Decent service.

Francis was so helpful when I came into the bank. He also had a great aloha spirit and smile thank you Francis!

I know I have an overdraft; yes, I do sometimes deposit late, but sometimes right away. Yes, they charge $35.00 each, but they don't have to lock my online banking. I cal ... more

Paul, the branch manager at this location, is so nice and helpful. Love this branch!

This place needs a reset. New tellers because the chubby girl teller who bites her fingernails down to the skin was so rude and insecure she shouldnt be working a job whe ... more

excellent service.

While being helpful with the smaller requests at the desk, the bank robs you on a bigger scale!!! I have filed for a fraudulent transactions to dispute it, been paid back ... more

Trying to save a few dollars, this already profitable bank closed several branches such as the Hawaii Kai branch on Saturdays. At Kahala the line is 27 customers long an ... more

Customer service is good, but not enough to warrant an additional star. I will reserve the one star (that is required) for a loan officer in particular. Their underwriter ... more

Pretty ok but now what i get left from saving all that hard working moola.allsame diddley squatt.no tanks you ya dam pandamical disrupter.wit ya coroni virses/and dat dar ... more

Great bank! The staff here is always friendly and willing to answer (or research) any question I've ever had. I've never had a problem with any account I've held here. I ... more

This place was so helpful! I was looking for a Western Union to place a money order and when they told me it was right next to them I found out that their system went dow ... more

My bank rocksa

Tried to buy some quarters for parking . They we wouldn't give it to you if you don't have a account with them. Hawaiian bank I just want to let you know that tourists pe ... more

Great location! Long lines at times. Minus a star because the young guy with glasses is totally rude. He’s always acting like his job sucks. I accidentally pulled out m ... more

I believe they are the best bank.

Very patient. Friendly Staff

Waste of time. I came to kaimuki branch on Monday 10/24 at 2pm, waited in line for half and hour then was told the person who opens new account was on a break that took l ... more

I appreciate that the withdrawal limit is $1000. The machines are in good condition and the area is safe to use external ATMs. The fee was $4.75 (as of January 2024).

The tellers were fantastic considering this is a much smaller bank. They had the same number of tellers like First Hawaiian and the lines weren't as long.  They actua ... more

Went to this kiosk today. Jordan ( no name tag) wasn't very friendly. Went"  thru the motion" to assist me. Asked for my ID ( which no one has ever asked me f ... more