First Hawaiian Bank Main Branch

Since the beginning of 2023, there have been a number of unauthorized withdrawals from my First Hawaiian Bank account that I don't remember. I have contacted First Hawaiian Bank's Japanese customer service several times via email, but they are very slow to respond, and when I call the English customer service, I am either put on hold or never get through to them. Are banks allowing fraudulent transactions to continue? Even if I deposit money into my account, I'm afraid that it will be fraudulently withdrawn again, so I can't deposit money. After consulting with several people living in Hawaii, they recommended a different bank other than First Hawaiian Bank.
Nov 26th, 2023

Going to close my personal and business accounts after 25 some years. Customer service has gone down in the past year it is very bad. The banking hours have been changed so you cannot make business deposits on a Friday after 4:00pm. No return emails, phone calls, I made a business account deposit at a main branch on 11/16/23 from a local bank branch Bank Of Hawaii. Normally money would be made available the next business day because it is a local bank. I had some checks coming in the following day thus overdraft fees is this done on purpose. YOU BET YA) Do not open an account and close all that you may have. Also spoke to a MNGR at the University branch (ALEX) He was very rude and condescending.
Nov 13th, 2023

Ive been a costumer of FHB for over 30 years. The service has just plummeted. If you need any help, you need to go the branch and wait because the phone help is so terrible. If you have an IT problem, good luck, because the branch cant help you and the phone and online help is so terrible, expect to wait 1 hour plus to get help. This wouldnt be so bad if they didnt say you will be helped in 30 seconds for35 minutes. I know it said seconds because it restarted 30 seconds every 5 minutes. I even gave a grave 5 minutes when it didnt pickup after 30 minutes. Its terrible to drive to the branch, wait in line to ask the question before youd ever be helped via the phone. Also, so much cannot be done online, if you have a question, a lot of times its call our number. I guess FHB never heard of under promise over deliver, dont quote me some rosy time and then not deliver, I rather get a clear estimate and know I shouldve just driven in than wait near an hour, before needing to drive in anyway. The recent debit card doesnt work reset your pin has also been a massive headache. Im ready to take my money out and move to a credit union it become so bad.
Oct 17th, 2023

After banking with FHB for over a decade, their newly changed online banking system is intolerable. Transfers are now with Zelle, which does not work with all receiving banks. Customer support could not provide a satisfactory solution after many phone calls and hours on hold. I would recommend anyone with business needs to look elsewhere.
Aug 26th, 2023

Jul 11th, 2023