U-Haul Moving & Storage of Nesbit Ferry

Ahmet Haciosmanoglu _{on Google}

Mar 4th, 2024

I want to share my recent experience with U-Haul at the location on 2840 Holcomb Bridge Rd, Alpharetta, GA 30022. I made a reservation for a self-pickup at 6:30 am this morning, only to find my reserved truck behind a gate upon arrival. The frustration began when I returned around 8 am to find the front desk attendant preoccupied with texting someone, displaying a lack of professionalism.
It took approximately 20 minutes to pick up my truck, during which the attendant's demeanor was far from accommodating. Maneuvering the 26" truck in the limited space provided due to the storage service was challenging, exacerbating the situation. Despite waiting at the back gate as instructed, it remained closed, forcing me to return to the main gate. The ensuing interaction with the attendant, marked by yelling and blame-shifting, left much to be desired in terms of customer service.
However, the truck itself was in good conditionclean and relatively newallowing me to complete my task efficiently. Upon returning the vehicle as directed, I ensured it was spotless and left no belongings behind.
To my dismay, I received a call later from a male representative from the U-Haul location, inquiring about the key's whereabouts. When I informed him that I had returned it to the front desk lady, he abruptly ended the call. To add insult to injury, upon reviewing my receipt, I discovered an unexpected $25 charge.
In summary, I advise potential customers to steer clear of this particular U-Haul location. The front desk staff's rudeness coupled with the possibility of unexpected charges makes for an unsatisfactory experience overall.

Singleton Newman _{on Google}

Feb 19th, 2024

I booked a one way by accident and the manager Owen accomodated me by giving the truck a way. I also have bad knees and can't lift my self up into the truck. They bought out a step ladder to assist. Thank you Owen and the team for helping me with the rental.

Jacquetta Young _{on Google}

Feb 12th, 2024

Poor service received.
1st van would not start. They acted as if the customer is a bother to them. Was told I'd be charged twice on my card if canceled. No one showed me how to operate the van and thus I had a very difficult experience and time even trying to get gas back
I was also over charged for milage not used

Wk Hill _{on Google}

Jan 17th, 2024

Don't trust this place.they speeder is wrong .make sure you take a picture before you leave .and make sure you take a picture before you give them the key back .they will over charge you .this place need to be shut down.the white lady there is the leader and she no them uhaul is regg up.they pocket the money.

Allison Bates _{on Google}

Dec 18th, 2023

I was told the coverage was $15 when I agreed, then was charged $45. They didn't even give me any of the documentation until hours after I picked up the truck. They 'estimated' the fee would be $90 based on the mileage and I didn't travel any less than I disclosed, but they charged an additional $163 after the fact. Not upfront about fees.