Wells Fargo Bank

Why are there so many negative reviews?Let me start off that I didn't have your typical experience. I walked into the bank to get coins and well they only had two people working. 1 person who would open accounts and the 2nd person who was the branch manager, Linda. So I walked in and there is no bank teller. Turns out there was an emergency and they were shorthanded. Linda lets me know she can help me but I just have to go outside to the ATMs (which there are like 4 of them btw, so never a wait) and withdrawal cash to bring back in where she can swap me for the coins. Not your ideal experience right, but I was okay with it because you know what life happens. Linda was super great and tried to help people as much as possible. The person behind me came in to deposit a check and she helped show them how to do so at the ATM. Linda was super kind and apologetic. Some people that walked in weren't happy, but again we all have life happen and Linda was helping as much as possible. The guy who helps you with opening accounts was on a call too. I had never walked into that branch before, but while I didn't have an ideal experience, it was a good one for the situation.
Aug 18th, 2022

Employees refuse to exchange small amounts of money for quarters. This is a basic banking service that should be available to anyone. I recommend going elsewhere with your business
Oct 7th, 2021

According to Google Maps,this branch was stated as temporarily closed.When I looked at this location on November 2,2020,it looked like it has reopened and I saw business hours stated,since I no longer saw "temporarily closed" on Google Maps for this location.But when I called next door businesses,they told me that this location is still temporarily closed.I got no answer when I called this bank's phone number. This branch is now open after a six month closure
Jun 11th, 2021

Horrible service. I went to the branch  on 24th st in San Francisco 3 times now taking time from work, for a simple service, and they still have not been able to do it. I  have been with WF for 16 years and I am closing my account today.
May 27th, 2021

Ninth avenue branch in inner Sunset: Stars are for the kind and competent bank tellers, and for Ken, who has always been terrific (kind, professional, astute).Low rating for Linda, the bank manager, who continues to behave unprofessionally -- this time, by violating CDC and city guidelines, leaving the bank unsafe for customers and colleagues alike.Seems a clear abuse of her "power" position that while everyone else is in masks, Linda is not -- because, well, she's just more comfortable without hers. In addition, I saw her hovering, at length, over the desk of a fellow banker who was seated, and speaking very loudly to him, at close range, without her mask on. No consideration whatsoever for her colleagues. I hope they can stay healthy and safe anyway. Good luck to them; they'll need it.
Aug 26th, 2021