Wells Fargo Bank

Shameful and literally broke the law
Feb 9th, 2024

Jan 22nd, 2024

I've been a WF customer for over 30 years, and I was an employee for a brief stint as well. I've only used the drive up ATM at this location until yesterday when I went inside the branch to withdraw cash. It was half an hour before closing, the line was nearly to the door, and they only had 2 tellers on the line. There were other employees milling around, but not doing much to assuage the wait... super odd. Both tellers were dealing with difficult customers, obviously not their fault, but it seemed like each transaction required multiple approvals from supervisors who kept walking away which only exacerbated the wait. Jessica is the only reason I'm giving 2 stars instead of 1 star. She was so patient with the woman ahead of me who was truly a nightmare. I don't think I would have had the professionalism to be as kind. The other employees looked exhausted and miserable. It was giving... apathy. So much so that I was relieved when I walked out. Apparently the ATM machines in the lobby have higher withdrawal limits and options for how to receive your cash. I wish I would have known; it would have saved me 20 mins standing in line.
Jan 11th, 2024

Giving five stars because the tellers and the managerial staff are all very kind, and even managed to learn and remember my name after only one visit. They also have to deal with a heavy influx of people and they do it with smiles. I am happy with my new bank.
Dec 23rd, 2023

Teller letty needs to work on her people skills and explaining things out better
Dec 23rd, 2023