Chase Bank

Dishing Oakland _{on Google}

Jan 6th, 2024

Today I went in to get cash to pay for my bill at Swan Oyster Depot. Apparently Im not the first one or the last customer to go in and get cash. while I was waiting to get help from the teller, the person that was wandering around the line was very nice and helpful. She even gave me a free Calendar that the bank was giving away. This is the first time Ive ever gotten a free calendar from Chase Bank. I had no idea they gave out free calendars. Im guessing all banks do that? Anyway, service was very friendly both from that lady, and also the teller. I did not have my bank card but I have my ID so I was able to withdraw some cash to pay for my lunch bill. Thanks for the pretty dragon calendar! And for being across from the restaurant that only takes cash.

Wendy Kwong _{on Google}

Nov 24th, 2023

Ammie Tam is one of the worst branch managers. I closed all my accounts with Chase primarily because of her. Rude and insolent with no customer service skills. I've been a customer for over 50 years, started at American Savings, which was taken over by Washington Mutual, then taken over by Chase. Ammie would not waive my safe deposit fees even after I was told by Lizette Tran, the former manager that my fee will always be waived as long as I'm a customer with Chase. The Escalation Department told me my fee for the box is waived. They even sent Ammie instructions on how to do it. I told Ammie if they were unwilling to keep their promise to me to waive the fee, I would take my business elsewhere. Her response "I'll help you close your account right now." Absolutely despicable coming from a manager. The Escalation Department told me Ammie didn't want to follow their instructions on how to waive the fee for the safe deposit box. Futhermore, the employees at Chase on Polk and California don't even follow procedure when letting customers in the safe deposit room, didn't even check my i.d. Take your money and run!!!

Ricky Cassini _{on Google}

Sep 1st, 2023

No ATMs